Information Technology Governance Specialist

About This Role

Key Responsibilities

1. Governance & Compliance

• Develop and update IT policies, procedures, and standards in alignment with national frameworks and international standards such as COBIT, ISO 38500, and ITIL.

• Monitor compliance with IT policies across all departments and provide corrective guidance when

required.

• Prepare periodic compliance reports for senior leadership.

2. Risk Management

• Identify, assess, and document IT risks in coordination with Cybersecurity, PMO, and operational teams.

• Develop and implement risk mitigation and treatment plans.

• Continuously monitor risk levels and recommend necessary actions.

3. IT Strategy & Portfolio Alignment

• Support the development and review of the IT Strategy and Digital Transformation Strategy.

• Evaluate IT projects to ensure alignment with strategic goals and digital government priorities.

• Participate in creating and maintaining policies for project management, change management, incident management, asset management, and business continuity.

4. Quality & Performance

• Develop performance indicators (KPIs) to measure the effectiveness of IT governance.

• Monitor and report on IT service performance and compliance with SLAs.

• Prepare monthly and quarterly performance dashboards for the leadership team.

5. Documentation & Audits

• Develop and maintain governance documentation including policies, procedures, templates, and

guidelines.

• Coordinate with internal and external auditors to ensure audit readiness.

• Address audit findings and recommend improvements to processes and controls.

6. Digital Government Standards

• Ensure alignment with national digital government requirements defined by Sharjah Digital Government

and relevant UAE government frameworks.

• Support teams in achieving and maintaining compliance with Digital Government Maturity and other

digital initiatives.

Required Skills & Qualifications

• Bachelor’s degree in Information Technology, Information Systems, Computer Science, or related field.

• 3–7 years of experience in IT governance, compliance, or risk management.

• Strong knowledge of COBIT, ITIL, ISO 38500, ISO 27001, ISO 20000.

• National cybersecurity and digital governance standards (NESA, TDRA).

• Strong analytical and problem-solving skills.

• Experience in drafting IT policies and governance documentation.

• Excellent communication skills with the ability to prepare reports for senior leadership.

Preferred Certifications

• COBIT Foundation

• ITIL 4 Foundation

• ISO 27001 Lead Implementer

• CGEIT or similar (added advantage)