Information Technology Governance Lead Expert

Job Objective

Job Resposiblites

• Develop and develop an IT governance framework, including policies, standards, and guidelines to ensure that they are aligned with strategic objectives and global best practices.
• Review and update policies , processes , and regulatory frameworks periodically to keep abreast of technical developments and business needs.
• Participate in the development and formulation of standards and procedures for IT governance and digitalization, within a guiding framework.
• Contribute to improving the quality of IT services by following up on the implementation of Service Level Agreements (SLAs) and reviewing the actual performance against the target.
• Participate in the analysis of the results of IT operations (e.g., change management, problem management, incident management) to ensure that they are aligned with governance and service quality requirements.
• Participate in identifying and assessing risks related to technical systems , digitization, and related data collection and analyzing their potential impact on organizational processes and objectives.
• Follow up on risk mitigation plans in coordination with the concerned task forces to ensure effectiveness and sustainability.
• Supporting internal audits and evaluation of IT activities and ensuring the readiness of evidence and documentation supporting governance adherence.
• Monitor governance compliance and service quality through key performance indicators (KPIs), analytical reporting, and improvement recommendations.
• Advise and recommend on improving policies, frameworks, tools, and techniques used to support governance.
• Monitoring the maturity of governance within the Authority and making recommendations to senior management to develop the level of compliance and quality.
• Provide the necessary support in providing and fulfilling the requirements of external regulators

It Service Management

• Conduct needed benchmark and research, collect business users' operational needs, and accordingly define, maintenance, and update of ZATCA IT & Digitization services offerings
• Collaborate with business users and relevant IT functions and stakeholders to challenge and understand business requirements and accordingly formulate ZATCA IT & Digitization service catalogue
• Receive change requests related to IT services, perform impact assessment on IT services and accordingly update the IT service catalog after implementation and acceptance
• Gather business requirements and customer needs, and develop IT service portfolio to meet business and customer needs
• Understand IT & Digitization strategy and objectives, collect IT services performance data, and accordingly set IT service KPIs ensuring meeting business and operational objectives
• Monitor and analyze Service Level management (SLM) process, negotiate IT Technical Service Level Agreement (SLA) with service providers and negotiate IT Technical Internal Service Level Agreement with internal stakeholders
• Gather all needed input to measure the adherence of internal and external stakeholders and service providers to the developed and agreed upon set of KPIs
• Monitor and collect the performance of IT & Digitization services, generate regular reports against set KPIs and objectives and communicate IT services performance reports to all internal and external stakeholders
• Organization and Operations
• Follow all relevant policies, processes and standard operating procedures so that work is carried out in a controlled and consistent manner
• Help in solving escalated problems and provide needed support for junior team to ensure work is carried out in an efficient manner
• Escalate complex problems to the relevant person to ensure cases/issues are closed properly
• Perform other duties as requested

People Management

• Train junior staff on the different job activities to ensure transfer of know-how, when applicable
• Provide clear direction, prioritize tasks, assign and delegate responsibility, and monitor the workflow of subordinates/ junior staff
• Support junior staff or direct reports in order to execute their duties according to set policies and processes
• Communication and Contacs

Education

• Bachelor’s degree in Computer Science, Information Technology, or equivalent is required
• Master’s degree in Information Technology Management, Computer Science, Business Administration, or equivalent is preferred

Experience

It Strategy And Architecture - Advanced