Identity Fraud Advisor
Role Overview
Identity Fraud Advisor in HMRC's Fraud Prevention Centre, a team focused on protecting customers and the organisation from identity-related fraud and emerging threats.
The advisor is a customer point of contact, supporting victims, suppressing criminal activity, and sharing threat insights with colleagues.
The role may evolve and include additional or changing responsibilities.
Key Skills for This Role
Full Job Posting
Role overview
Identity Fraud Advisor in HMRC's Fraud Prevention Centre, a team focused on protecting customers and the organisation from identity-related fraud and emerging threats.
The advisor is a customer point of contact, supporting victims, suppressing criminal activity, and sharing threat insights with colleagues.
The role may evolve and include additional or changing responsibilities.
Responsibilities
- Answer identity-fraud enquiries by telephone, email, and web chat, providing advice and resolving issues.
- Manage impersonation concerns from initial report through assessment, investigation, updates, and resolution.
- Interpret victim reports and identify subtle indicators of threats affecting customer devices and digital services.
- Coordinate with specialist tax, customs, and benefits teams across HMRC.
- Verify customers, secure accounts, and determine actions or referrals using relevant systems and judgement.
- Work with analysts on reported cases and communicate actions and resolutions to customers.
- Develop and refine customer packs and communication templates based on customer interactions and feedback.
- Take colleague referrals about caller credibility and address authentication-related technical issues.
- Learn about emerging fraud vulnerabilities in HMRC services and processes.
Locations
- The posting lists Bristol, Cardiff, Edinburgh, Leeds, Telford, and Salford as available locations.
Salary
- Salary range is £31,096–£33,270; external applicants join at the pay band minimum.
- A Civil Service Pension is offered with an employer contribution of 28.97%.
Working pattern and contract
- The posting identifies the contract as permanent.
- Working patterns listed include full-time, part-time, job share, and flexible working.
Candidate qualifications
- Strong communication and customer interaction skills to provide clear, considered information.
- Ability to assess identity-fraud threats and use judgement to determine actions or analyst referrals.
- Ability to work with customers and HMRC teams to investigate and resolve reported issues.
About the Fraud Prevention Centre
The Centre's work spans protection, detection, and response, supported by threat intelligence and customer support.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at HM Revenue & Customs
Identity Fraud Advisor
Leeds, GBR
HMRC is seeking customer-focused advisors to support people affected by suspected identity fraud. You’ll assess reports, guide customers, coordinate with analysts and service teams, and help resolve account issues. Stron
Lead Business Analyst
Newcastle upon Tyne, GBR
HMRC is seeking a lead Business Analyst to direct its Borders and Trade analysis practice and build capability across a geographically dispersed team. The role sets standards, manages resourcing and quality, supports pro
Identity Fraud Advisor
Leeds, GBR
HMRC is seeking customer-focused advisors to support people affected by suspected identity fraud. You will handle reports across phone, email and web chat, guide customers through investigation and resolution, and work w
Lead Business Analyst
Newcastle upon Tyne, GBR
HMRC seeks a Lead Business Analyst to lead its Borders and Trade Business Analysis Practice and build capability across a geographically dispersed team. The role sets standards, manages resourcing and quality, supports p
Identity Fraud Advisor
Leeds, GBR
HMRC is hiring Identity Fraud Advisors to support customers affected by suspected identity fraud and help protect HMRC services. The role handles customer enquiries, assesses reported threats, coordinates with analysts a
Lead Business Analyst
Newcastle upon Tyne, GBR
HM Revenue & Customs is seeking a Lead Business Analyst to lead the Business Analysis Practice within its Borders and Trade digital function. The role manages and develops a dispersed team, sets standards and resourcing,
Lead Business Analyst
Newcastle upon Tyne, GBR
HMRC is seeking a Lead Business Analyst to lead its Business Analysis Practice in the Borders and Trade digital function. The role involves building team capability, setting standards and improving analysis and product d
Identity Fraud Advisor
Leeds, GBR
HMRC seeks an Identity Fraud Advisor to support people reporting suspected identity fraud and coordinate case resolution with analysts and specialist teams. The role requires strong customer communication and interaction
Identity Fraud Advisor
Leeds, GBR
Lead Business Analyst
Newcastle upon Tyne, GBR
Identity Fraud Advisor
Leeds, GBR
Lead Business Analyst
Newcastle upon Tyne, GBR
Identity Fraud Advisor
Leeds, GBR
Lead Business Analyst
Newcastle upon Tyne, GBR
Lead Business Analyst
Newcastle upon Tyne, GBR
Identity Fraud Advisor
Leeds, GBR