Identity Fraud Advisor
Role Overview
The Fraud Prevention Centre is a growing HMRC Security capability focused on protecting customers and the organisation from identity-related fraud and emerging threats.
The role is a customer-facing advisor position in a new response and management team.
Key Skills for This Role
Full Job Posting
Role overview
The Fraud Prevention Centre is a growing HMRC Security capability focused on protecting customers and the organisation from identity-related fraud and emerging threats.
The role is a customer-facing advisor position in a new response and management team.
Customer support and casework
- Answer questions by phone, email, and web chat and provide advice and resolution for identity fraud cases.
- Manage reported impersonation concerns end to end, coordinating assessment, investigation, possible remediation, customer updates, and resolution.
- Interpret information from victims to identify subtle indicators of threats to customer devices and digital services.
- Use systems to verify customers, secure accounts, judge appropriate actions, and refer cases to analysts when needed.
- Work with specialist HMRC teams and Fraud Prevention Centre analysts to assess cases, correct issues, and communicate resolutions.
- Develop and refine customer packs and communication templates using customer interactions and feedback.
- Take calls from colleagues concerned about caller credibility and handle authentication-related technical issues.
- Keep learning about current and emerging fraud vulnerabilities in HMRC services and processes.
Person specification
- The role calls for strong communication and customer interaction skills, a can-do attitude, and a passion for helping people.
- Advisors need to assess threats, provide considered guidance, and use judgement about actions and referrals.
Pay and contract
- The stated salary range is £31,096–£33,270; external applicants join at the pay band minimum.
- The role is permanent and offers a Civil Service Pension with an employer contribution of 28.97%.
Locations and working pattern
- The listed locations are Bristol, Cardiff, Edinburgh, Leeds, Telford, and Salford – Trinity Bridge House.
- The working pattern may include flexible working, full-time, job share, or part-time.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at HM Revenue & Customs
Identity Fraud Advisor
Leeds, GBR
HMRC is seeking customer-focused advisors to support people affected by suspected identity fraud. You’ll assess reports, guide customers, coordinate with analysts and service teams, and help resolve account issues. Stron
Lead Business Analyst
Newcastle upon Tyne, GBR
HMRC is seeking a lead Business Analyst to direct its Borders and Trade analysis practice and build capability across a geographically dispersed team. The role sets standards, manages resourcing and quality, supports pro
Identity Fraud Advisor
Leeds, GBR
HMRC is seeking customer-focused advisors to support people affected by suspected identity fraud. You will handle reports across phone, email and web chat, guide customers through investigation and resolution, and work w
Lead Business Analyst
Newcastle upon Tyne, GBR
HMRC seeks a Lead Business Analyst to lead its Borders and Trade Business Analysis Practice and build capability across a geographically dispersed team. The role sets standards, manages resourcing and quality, supports p
Identity Fraud Advisor
Leeds, GBR
HMRC is hiring Identity Fraud Advisors to support customers affected by suspected identity fraud and help protect HMRC services. The role handles customer enquiries, assesses reported threats, coordinates with analysts a
Lead Business Analyst
Newcastle upon Tyne, GBR
HM Revenue & Customs is seeking a Lead Business Analyst to lead the Business Analysis Practice within its Borders and Trade digital function. The role manages and develops a dispersed team, sets standards and resourcing,
Lead Business Analyst
Newcastle upon Tyne, GBR
HMRC is seeking a Lead Business Analyst to lead its Business Analysis Practice in the Borders and Trade digital function. The role involves building team capability, setting standards and improving analysis and product d
Identity Fraud Advisor
Leeds, GBR
HMRC seeks an Identity Fraud Advisor to support people reporting suspected identity fraud and coordinate case resolution with analysts and specialist teams. The role requires strong customer communication and interaction
Identity Fraud Advisor
Leeds, GBR
Lead Business Analyst
Newcastle upon Tyne, GBR
Identity Fraud Advisor
Leeds, GBR
Lead Business Analyst
Newcastle upon Tyne, GBR
Identity Fraud Advisor
Leeds, GBR
Lead Business Analyst
Newcastle upon Tyne, GBR
Lead Business Analyst
Newcastle upon Tyne, GBR
Identity Fraud Advisor
Leeds, GBR