Identity Fraud Advisor
Role Overview
HMRC is creating a response and management team within its Fraud Prevention Centre, which protects customers and the organisation from identity-related fraud and emerging threats.
The advisor supports fraud victims, helps suppress criminal activity, and provides insights that inform the security of HMRC services.
The source lists the contract as permanent and working patterns as flexible, full-time, and part-time.
Key Skills for This Role
Full Job Posting
Job summary
HMRC is creating a response and management team within its Fraud Prevention Centre, which protects customers and the organisation from identity-related fraud and emerging threats.
The advisor supports fraud victims, helps suppress criminal activity, and provides insights that inform the security of HMRC services.
The source lists the contract as permanent and working patterns as flexible, full-time, and part-time.
Job description
- Serve as a first point of contact for suspected identity fraud through telephone, email, and web chat.
- Assess reports, advise victims, coordinate investigation and remediation, and provide timely updates through resolution.
- Interpret information from victims to identify indicators of threats to devices accessing complex digital services.
- Coordinate with HMRC stakeholders, specialist service teams, and Fraud Prevention Centre analysts.
- Verify and support customers, help secure accounts, and handle referrals and authentication issues.
- Create and refine customer packs and communication templates using customer interaction and feedback.
- Learn about current and emerging vulnerabilities in HMRC services and processes.
Person specification
- Use strong communication and customer interaction skills to provide clear, considered information and support.
- Assess identity fraud situations and use judgement to provide advice, secure accounts, or refer cases to analysts.
- Work with specialist teams and keep customers informed through investigation and resolution.
Salary and benefits
- Salary is £31,096–£33,270; external applicants join at the pay band minimum.
- The posting lists a Civil Service Pension with a 28.97% employer contribution.
Locations and working pattern
- Locations listed are Bristol, Cardiff, Edinburgh, Leeds, Telford, and Salford (Trinity Bridge House).
- Flexible working patterns include full-time, part-time, and job share.
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