HVAC Service Supervisor - HVAC Projects - Dubai
Role Overview
Service Supervisor for HVAC projects and premium AMC work in Dubai.
Leads service operations, a technician team, and client handling.
Work arrangement is field and office; candidate must be in Dubai.
Key Skills for This Role
Full Job Posting
Role overview
Service Supervisor for HVAC projects and premium AMC work in Dubai.
Leads service operations, a technician team, and client handling.
Work arrangement is field and office; candidate must be in Dubai.
Team supervision and technical guidance
- Supervise 5–10 HVAC technicians handling daily tasks, breakdown calls, and AMC visits.
- Guide technicians on chilled water, FCU, AHU, FAHU, VRF, chillers, ducting, and troubleshooting.
- Diagnose issues by phone or site visit and guide technicians through resolution.
- Quality-check completed work before client sign-off.
- Train junior technicians in best practices and fault diagnosis.
Client handling and service operations
- Serve as primary technical contact for client service requests, breakdowns, and AMC work.
- Explain faults and work performed to non-technical clients in fluent professional English.
- Manage expectations, provide daily updates, and handle escalations calmly.
- Schedule and dispatch technicians for breakdowns, AMC, and PPM work; track calls through SLA-based closure.
- Maintain service records, job sheets, and reports using Odoo or ERP tools.
- Coordinate spare parts with procurement and ensure HSE and quality compliance.
Mandatory qualifications
- 2–4 years as an HVAC Service Supervisor or Service Coordinator in the UAE, with Dubai experience.
- Valid UAE driving license and experience handling at least five technicians.
- Chilled-water expertise and fluent English are mandatory.
- MS Office is mandatory.
- Must currently be in Dubai and available immediately, within a maximum of 15 days.
Preferred background and tools
- Own car preferred.
- UAE HVAC contracting, MEP HVAC service, or facility-management HVAC AMC background is preferred.
- Odoo, ERP, and job-tracking tools are preferred.
Compensation and benefits
- Salary is AED 4,000–5,000 per month, plus benefits.
- Visa and insurance are offered.
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