HVAC - Austin

Experienced HVAC Residential Service Technician/Warranty Technicians

1+ year of HVAC experience in service including diagnosing, troubleshooting, and correcting diverse HVAC system issues.

Type I & II EPA Certification

Excellent interpersonal and customer service skills with a strong desire to exceed customer expectation

TDLR License

Experienced HVAC Maintenance Technician

Perform routine maintenance on residential heating and air conditioning systems

Build client relationships by providing outstanding service through communication and customer service skills

Educate your customers on their maintenance requirements

Complete all tasks in accordance with quality and safety standards

Conduct on-site evaluations to determine each homeowner’s specific HVAC requirements and comfort goals.

Clearly outline recommended heating and cooling options, including system capabilities, pricing structures, and financing opportunities.

Establish strong customer relationships by demonstrating professionalism, honesty, and a deep understanding of HVAC products and solutions.

Create comprehensive proposals based on customer needs and present them in a way that supports informed decision‑making.

Manage all incoming leads by responding promptly, maintaining consistent communication, and keeping customers updated throughout the sales process.

Partner closely with installation and service departments to ensure the customer’s project moves smoothly from sale to completion.

Consistently meet or exceed established sales objectives on a monthly and yearly basis.

Stay informed on current HVAC equipment, energy‑efficient technologies, warranty programs, and industry trends.

Accurately document customer interactions, estimates, and follow‑up tasks within the CRM or assigned company systems.

Ask detailed questions to fully understand customer preferences and provide system recommendations tailored to their home and budget.

Deliver engaging product presentations and demonstrations that highlight system advantages and long‑term value.

Guide customers through contract terms, negotiate pricing when appropriate, and finalize agreements while ensuring a positive overall experience.

HVAC Residential Lead Installer

Install/Replace HVAC equipment including, but not limited to: ductwork, attic and/or vertical splits (gas or heat pump), rooftop package units (gas or heat pump)

Maintain good working order of company vehicle

Maintain proper stock, parts, tools, and safety equipment in the vehicle.

Travel to job sites in the service area, and work with dispatch to ensure schedule is maintained and delays are properly communicated to the customer

Design Duct Systems for Optimal Comfort and Efficiency

Engage in conversation with the homeowner to uncover any concern or interests regarding their AC system which could lead to potential accessory sales or a new system replacement

Understand company pricing program and generate appropriate customer invoices and other paperwork at the job site and electronically process credit card payments

Participate in company-provided training opportunities on customer service and the latest industry technologies.

Work with apprentices and entry-level installers to coach and mentor

HVAC Install Helpers Residential

Assist installation of all brands and types of HVAC units

Transfer tools, parts, equipment, and supplies to and from work stations and other areas.

Performing start-up of equipment

Adjust, connect, or disconnect wiring, piping, tubing, and other parts, using hand or power tools.

Communicating efficiently with management, dispatch, and the customer to ensure overall success of the company

Keeping accurate invoices and time sheets

Clean or lubricate vehicles, machinery, equipment, instruments, tools, work areas, and other objects, using hand tools, power tools, and cleaning equipment.

Maintaining a clean, organized job site and inventoried truck

Must have EPA license.

Registration as a technician with TDLR is a requirement.

2 - 5+ years of experience in service, install, maintenance, diagnosing & troubleshooting, and correcting diverse HVAC system issues

Mechanical aptitude

Excellent interpersonal and customer service skills with a strong desire to exceed customer expectations

Results driven in a high-energy environment

Attention to detail

Must be able to follow directions and work independently

Service Titan experience preferred

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Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. The company encourages all qualified candidates who are eligible to work in the United States to apply, but it does not sponsor applicants or employees who require a visa to work legally.