Human Services Licensing Representative - Central Region

As a Human Services Licensing Representative with the Department of Human Services (DHS), you will play a key role in strengthening safe living environments for residents in personal care homes and assisted living residences. This position gives you the opportunity to travel, apply your professional knowledge, and make a meaningful impact across your assigned region. Your work helps ensure that facilities meet important legal requirements, and that residents receive proper care. Become part of a team that is committed to improving lives and supporting quality care across Pennsylvania.

This position conducts licensing inspections, reviews documentation, and coordinates compliance efforts for personal care homes and assisted living residences. As a Human Services Licensing Representative, you will perform the following duties: Compliance Inspections: Conduct initial, annual, interim, provisional follow-up, and complaint inspections to evaluate adherence to state laws, regulations, and procedures Information Gathering: Interview residents, staff, families, and professionals, and review medical, legal, and program documents to assess compliance Technical Guidance: Provide operators and staff with advice and assistance related to regulatory requirements Documentation Preparation: Use computer systems to draft violation reports, prepare licensing packets, and maintain records Coordination Efforts: Work with agencies, supervisors, and other representatives to plan inspections and obtain key information Enforcement Actions: Monitor plans of correction, recommend enforcement measures, and participate in hearings when required Interested in learning more? Additional details regarding this position can be found in the position description . Work Schedule and Additional Information: Full-time employment, 37.5 hours per week Work hours are 9:00 AM to 5:00 PM, Monday - Friday, with a 30-minute lunch. Travel is required. Home Headquartered: This position will be home headquartered. You must reside in or be willing to relocate to the Central Region which includes Adams, Bedford, Blair, Cambria, Cumberland, Dauphin, Franklin, Fulton Huntingdon, Juniata, Lancaster, Lebanon, Mifflin, Perry, Somerset, and York counties. In order to be home headquartered, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. Salary: In some cases, the starting salary may be non-negotiable. You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

This position conducts licensing inspections, reviews documentation, and coordinates compliance efforts for personal care homes and assisted living residences. As a Human Services Licensing Representative, you will perform the following duties:

Compliance Inspections: Conduct initial, annual, interim, provisional follow-up, and complaint inspections to evaluate adherence to state laws, regulations, and procedures

Information Gathering: Interview residents, staff, families, and professionals, and review medical, legal, and program documents to assess compliance

Technical Guidance: Provide operators and staff with advice and assistance related to regulatory requirements

Documentation Preparation: Use computer systems to draft violation reports, prepare licensing packets, and maintain records

Coordination Efforts: Work with agencies, supervisors, and other representatives to plan inspections and obtain key information

Enforcement Actions: Monitor plans of correction, recommend enforcement measures, and participate in hearings when required

Interested in learning more? Additional details regarding this position can be found in the position description .

QUALIFICATIONS Minimum Experience and Training Requirements: Two years of professional experience gathering and analyzing information in a social service or law enforcement program, and a bachelor’s degree; or An equivalent combination of experience and training. Other Requirements: You must reside in or be willing to relocate to the Central Region which includes Adams, Bedford, Blair, Cambria, Cumberland, Dauphin, Franklin, Fulton Huntingdon, Juniata, Lancaster, Lebanon, Mifflin, Perry, Somerset, and York counties. You must meet the PA residency requirement . For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines. You must be able to perform essential job functions. This position is subject to the provisions of a collective bargaining agreement or memorandum of understanding. You must be eligible for selection in accordance with merit system employment regulations. Recruitment Methods: Applicants must meet one of the following methods to be considered for this vacancy: Promotion Without Exam Reassignment ( Only current civil service employees in the same agency who hold the same or similar job title, with the same maximum salary, within the same occupational group or where there is a logical career movement, will qualify for reassignment .) Transfer ( Only current civil service employees who hold the same job title will qualify for transfer to another agency.) Voluntary Demotion Reinstatement ( Former civil service employees may only be reinstated to the job title from which they resigned. Current civil service employees are not eligible through reinstatement. ) Promotion Without Examination (PWOE): Class Restrictions for Promotion Without Examination Only - You must have or have held regular civil service status in one of the following classifications: Childline Caseworker Child Support Enforcement Specialist Forensic Social Worker 1 Forensic Therapeutic Activities Worker Forensic Vocational Adjustment Services Worker HIPP Operations Specialist Income Maintenance Caseworker Residential Services Worker Social Worker 1 Therapeutic Activities Worker Third Party Liability Agent Third Party Liability Specialist Interstate Compact Specialist Employees who previously held regular civil service status in the job title of the position being filled are also eligible for promotion without examination. The promotion without examination requirements are issued in accordance with merit system employment regulations. Meritorious service is defined as (a) the absence of any discipline above the level of written reprimand during the 12 months preceding the closing date of the posting, and (b) the last regular or probationary performance evaluation showing an overall rating of satisfactory or higher. Applicants must have a minimum of one year in the next lower classes by the posting closing date with no break in service. How to Apply: Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education). If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable. Your application must be submitted by the posting closing date . Late applications and other required materials will not be accepted. Failure to comply with the above application requirements may eliminate you from consideration for this position. All application materials and interview responses must reflect the applicant’s own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information. Telecommunications Relay Service (TRS): 711 (hearing and speech disabilities or other individuals). If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date. The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

QUALIFICATIONS

Minimum Experience and Training Requirements:

Two years of professional experience gathering and analyzing information in a social service or law enforcement program, and a bachelor’s degree; or

An equivalent combination of experience and training.

Other Requirements:

You must reside in or be willing to relocate to the Central Region which includes Adams, Bedford, Blair, Cambria, Cumberland, Dauphin, Franklin, Fulton Huntingdon, Juniata, Lancaster, Lebanon, Mifflin, Perry, Somerset, and York counties.

You must meet the PA residency requirement . For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.

You must be able to perform essential job functions.

This position is subject to the provisions of a collective bargaining agreement or memorandum of understanding.

You must be eligible for selection in accordance with merit system employment regulations.

Applicants must meet one of the following methods to be considered for this vacancy: Promotion Without Exam Reassignment ( Only current civil service employees in the same agency who hold the same or similar job title, with the same maximum salary, within the same occupational group or where there is a logical career movement, will qualify for reassignment .) Transfer ( Only current civil service employees who hold the same job title will qualify for transfer to another agency.) Voluntary Demotion Reinstatement ( Former civil service employees may only be reinstated to the job title from which they resigned. Current civil service employees are not eligible through reinstatement. )

Promotion Without Exam

Reassignment ( Only current civil service employees in the same agency who hold the same or similar job title, with the same maximum salary, within the same occupational group or where there is a logical career movement, will qualify for reassignment .)

Transfer ( Only current civil service employees who hold the same job title will qualify for transfer to another agency.)

Voluntary Demotion

Reinstatement ( Former civil service employees may only be reinstated to the job title from which they resigned. Current civil service employees are not eligible through reinstatement. )

Promotion Without Examination (PWOE):

Class Restrictions for Promotion Without Examination Only - You must have or have held regular civil service status in one of the following classifications: Childline Caseworker Child Support Enforcement Specialist Forensic Social Worker 1 Forensic Therapeutic Activities Worker Forensic Vocational Adjustment Services Worker HIPP Operations Specialist Income Maintenance Caseworker Residential Services Worker Social Worker 1 Therapeutic Activities Worker Third Party Liability Agent Third Party Liability Specialist Interstate Compact Specialist

Childline Caseworker

Child Support Enforcement Specialist

Forensic Social Worker 1

Forensic Therapeutic Activities Worker

Forensic Vocational Adjustment Services Worker

HIPP Operations Specialist

Income Maintenance Caseworker

Residential Services Worker

Social Worker 1

Therapeutic Activities Worker

Third Party Liability Agent

Third Party Liability Specialist

Interstate Compact Specialist

Employees who previously held regular civil service status in the job title of the position being filled are also eligible for promotion without examination.

The promotion without examination requirements are issued in accordance with merit system employment regulations.

Meritorious service is defined as (a) the absence of any discipline above the level of written reprimand during the 12 months preceding the closing date of the posting, and (b) the last regular or probationary performance evaluation showing an overall rating of satisfactory or higher.

Applicants must have a minimum of one year in the next lower classes by the posting closing date with no break in service.

How to Apply:

Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).

If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.

Your application must be submitted by the posting closing date . Late applications and other required materials will not be accepted.

Failure to comply with the above application requirements may eliminate you from consideration for this position.

All application materials and interview responses must reflect the applicant’s own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information.

Telecommunications Relay Service (TRS):

711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

2 years or more

1 but less than 2 years

Less than 1 year

If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.

If your education was acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visiting www.naces.org and clicking the Evaluation Services Link.

You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted.

30 credits or more

Less than 30 credits

Noine

Yes

No

Required Question