HR Systems Administrator

Role overview

Key activities and accountabilities

• Administer the HR systems ticketing function, respond to queries and issues, troubleshoot and resolve or escalate problems, and conduct regular audits with corrective follow-up.
• Maintain understanding of Group HR processes and procedures to keep HRIS functionality fit for purpose.
• Track provider updates and communicate relevant new functionality to HR management and subject matter experts.
• Analyze user requirements, procedures, and problem areas to identify automation and system improvements.
• Assist with review, development, testing, and rollout of revised HRIS functionality.
• Maintain and communicate user guides for HR, managers, and employees as system functionality changes.
• Coordinate and deliver user training with HR management and subject matter experts.
• Prepare scheduled management reports and respond accurately and promptly to ad hoc report requests.
• Undertake ad hoc HRIS projects; manage access and security roles; drive automation and efficiency initiatives.
• Ensure compliance with data privacy regulations and internal audit requirements.

Job knowledge and qualifications

• A qualification in HR or information systems is required.
• At least 2 years of experience in a related HR or HRIS working environment, with a strong understanding of HR processes and data flows.
• Proficiency in recognized HRIS use, maintenance, and administration and/or HRIS configuration experience is required.
• At least 2 years of SAP SuccessFactors experience is preferred.
• Experience working with users across different countries is required.
• Effective communication skills and English proficiency are required.
• Microsoft Office proficiency, including Excel and Word, is required.