HR Shared Services Supervisor

Role

PRO and Immigration

• Manage employee visa applications, renewals, transfers, amendments, cancellations, employment permits, medical fitness tests, Emirates ID applications, and residency formalities.
• Liaise with Free Zone Authorities, ICP, GDRFA, MOHRE where applicable, and other government entities.
• Track visa expiries, coordinate proactive renewals and bulk sponsorship transfers, and handle immigration queries, labour complaints, notices, and escalations.
• Manage external PRO service providers, processing timeliness, cost control, and service quality.

HR Administration and Employee Services

• Coordinate joining formalities, personnel documents, onboarding, employee transfers, exits, final documentation, and visa cancellations.
• Maintain employee records, visa documents, employment contracts, and statutory compliance trackers.
• Respond to employee queries and coordinate lifecycle services with HR, Payroll, Finance, and Operations.

Governance, Reporting, and Compliance

• Ensure compliance with UAE labour laws, immigration regulations, and applicable Free Zone requirements.
• Maintain visa, employee administration, and recruitment dashboards and provide daily, weekly, and monthly service updates.
• Monitor service-level agreements, identify risks, and implement process improvements.
• Supervise recruitment and PRO activities, documentation, accountability, and escalation resolution.

Talent Acquisition

• Manage end-to-end recruitment for frontline, supervisory, and professional roles across UAE accounts.
• Coordinate hiring requirements, workforce plans, and approved requisitions with Operations.
• Oversee sourcing, screening, interviews, selection, offers, and onboarding.
• Meet recruitment targets and hiring turnaround times; maintain trackers and dashboards, report progress, and address sourcing challenges.

Requirements

• Ensure compliance with UAE labour laws, immigration regulations, and applicable Free Zone requirements.
• Coordinate hiring requirements, workforce plans, and approved requisitions with Operations.
• Meet recruitment targets and agreed hiring turnaround times.
• Maintain accurate employee records, visa documents, employment contracts, and statutory compliance trackers.