indeed
HR Shared Services Supervisor
Concentrix
Dubai, UAE
Full-time
Onsite
Discovered 1 weeks ago
UAE employee visa and immigration administrationPRO services coordinationUAE labor law and immigration complianceHR administration and employee servicesTalent acquisition and recruitmentRecruitment sourcing and screening
Key Skills for This Role
UAE employee visa and immigration administrationPRO services coordinationUAE labor law and immigration complianceHR administration and employee servicesTalent acquisition and recruitmentRecruitment sourcing and screening
Full Job Posting
PRO and immigration services
- Manage employee visa applications, renewals, transfers, amendments, and cancellations.
- Coordinate permits, medical fitness tests, Emirates ID applications, and residency formalities.
- Liaise with Free Zone Authorities, ICP, GDRFA, MOHRE where applicable, and other government entities.
- Track visa expiries, coordinate proactive renewals, and manage bulk transfers to company sponsorship.
- Handle labor complaints, immigration queries, government notices, and escalations with HR and Legal.
- Manage external PRO providers for timely processing, cost control, and service quality.
HR administration and employee services
- Manage joining formalities, personnel documentation, and onboarding coordination.
- Maintain employee records, visa documents, contracts, and statutory compliance trackers.
- Support employee transfers, exits, final documentation, and visa cancellations.
- Address employee questions on visas, employment documents, and government procedures.
- Coordinate employee lifecycle management with HR, Payroll, Finance, and Operations.
Governance, reporting and compliance
- Ensure compliance with UAE labor laws, immigration regulations, and applicable Free Zone requirements.
- Maintain centralized visa, employee administration, and recruitment dashboards.
- Provide daily, weekly, and monthly updates on applications, renewals, employee issues, and service delivery.
- Monitor service-level agreements, identify risks, and implement process improvements.
- Supervise recruitment and PRO activities, documentation, accountability, and escalation resolution.
Talent acquisition and hiring support
- Manage end-to-end recruitment for frontline, supervisory, and professional positions across UAE accounts.
- Coordinate hiring requirements, workforce plans, and approved requisitions with Operations.
- Oversee sourcing, screening, interviews, selection, offers, and onboarding.
- Meet recruitment targets and agreed hiring turnaround times.
- Maintain recruitment trackers and dashboards, report progress, and improve sourcing effectiveness.
Requirements
- Ability to manage employee visa applications, renewals, transfers, amendments, cancellations, permits, medical fitness tests, Emirates ID applications, and residency formalities.
- Knowledge of coordination with Free Zone Authorities, ICP, GDRFA, MOHRE where applicable, and other government entities.
- Ability to manage employee records, onboarding and lifecycle documentation, and statutory compliance trackers.
- Knowledge of UAE labor laws, immigration regulations, and applicable Free Zone requirements.
- Ability to manage end-to-end recruitment, including sourcing, screening, interviews, selection, offers, and onboarding.
- Ability to coordinate workforce plans, approved requisitions, recruitment targets, and hiring turnaround times.
- Ability to maintain dashboards and trackers and provide regular progress and service-delivery reporting.
- Ability to manage external service providers, monitor service levels, control costs, and address escalations.
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