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HR Operations professional

Synechron
Montréal, CAN
Full-time
Mid · 5+ years experience
Onsite
Discovered 3 weeks ago
servicenow

Full Job Posting

Responsibilities:

  • Resolve complex HR cases related to onboarding, payroll, benefits, leaves of absence, terminations, immigration, global mobility, HR systems, and policy interpretation.
  • Serve as a key partner to employees, managers, and HR Centers of Excellence on sensitive and compliance-related matters.
  • Analyze trends and root causes to identify process improvement opportunities and implement solutions that enhance efficiency and reduce escalations.
  • Maintain and continuously improve HR knowledge resources, SOPs, and employee self-service content.
  • Support payroll operations, employee mobility programs, time and attendance administration, and HR compliance activities across North America.
  • Lead or contribute to HR initiatives, system implementations, policy rollouts, and process improvement projects.
  • Generate reports, analyze data, and provide recommendations to support HR leadership decision-making.

Requirements:

  • Bilingual (French and English)
  • Associate's degree in Human Resources, Business Administration, or a related field, or equivalent professional experience.
  • Minimum 5 years of progressive experience in HR Operations, HR Shared Services, or HR Administration with direct responsibility for resolving complex employee cases.
  • Proven ability to independently investigate issues, interpret policies, assess risk, and resolve sensitive employee matters while maintaining confidentiality and compliance.
  • Hands-on experience with enterprise HR systems (HRIS) and case management platforms.
  • Working knowledge of employment laws and HR compliance requirements across the United States, Canada, and Mexico.
  • Strong written and verbal communication skills with the ability to effectively support employees, managers, and senior stakeholders.
  • Excellent analytical, problem-solving, and organizational skills with experience identifying trends and implementing process improvements.
  • Strong attention to detail with a focus on data integrity, audit readiness, and operational excellence in a fast-paced environment.
  • Preferred, but not required:
  • Experience with Workday and/or ServiceNow HRSD.
  • Payroll operations experience supporting North American employee populations.
  • Global mobility, immigration, or international assignment coordination experience.
  • HR certification such as PHR, SHRM-CP, or equivalent.
  • Experience with process improvement methodologies such as Lean or Six Sigma.
  • Experience working in high-growth, matrixed, or professional services environments.
  • We offer:
  • A multinational organization with 58 offices in 22 countries and the possibility to work abroad.
  • 15 days (3 weeks) of paid annual leave plus an additional 10 days of personal leave (floating days and sick days).
  • A comprehensive insurance plan including medical, dental, vision, life insurance, and long-term disability.
  • Flexible hybrid policy.
  • RRSP with employer’s contribution up to 4%.
  • A higher education certification policy.
  • On-demand Udemy for Business for all Synechron employees with free access to more than 5000 curated courses.
  • Coaching opportunities with experienced colleagues from our Financial Innovation Labs (FinLabs) and Center of Excellences (CoE) groups.
  • Cutting edge projects at the world’s leading tier-one banks, financial institutions and insurance firms.
  • A truly diverse, fun-loving and global work culture.
  • S YNECHRON’S DIVERSITY & INCLUSION STATEMENT
  • Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.
  • All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant’s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.
  • Candidate Application Notice

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