HR/Operations Manager
Full Job Posting
Key Responsibilities
- First Point of Contact for Team Member Queries
- Be the first responder for all people queries across the organisation (e.g., leave, contracts, and benefits to part-time requests, relocations, disputes, etc)
- Triage and route queries, resolving them yourself or assigning them within the People team, and track every one through to a resolution
- Spot patterns in what comes in and propose fixes to the policies or processes behind them
- Handle sensitive and confidential matters with discretion and good judgement, escalating to the Head of People where needed
- Appraisal Process
- Deploy, run, and monitor LEEP’s performance and appraisal cycle, keeping managers and team members on schedule
- Maintain and administer pay grids, and prepare the data and paperwork that pay reviews require
- Deliver line manager training on people processes, including appraisals and handling common team member issues
- Employer of Record and Multi-Country Compliance
- Own LEEP’s day-to-day relationships with our employer of record (EOR) providers, including contracts, changes, invoices, and service quality
- Keep people policies, contracts, and templates current and compliant across the countries where our team works
- Research employment requirements in new or unfamiliar jurisdictions, draw on EOR and legal advice, and turn it into practical guidance
- Contribute to EOR and entity decisions, with the Head of People owning the overall strategy
- People Operations and Systems
- Ensure team member records and data are accurate and up to date
- Prepare monthly payroll changes and coordinate with Finance and Operations for execution
- Build and improve the systems, trackers, and processes that stop things falling through the cracks
- Partnering with the Head of People
- Turn people strategy and policy decisions into clear processes, communications, and timelines
- Flag risks, bottlenecks, and compliance issues early
- Support with anything else reasonably required for LEEP to succeed
What We’re Looking For
An ideal candidate will possess or be the following:
Passion for LEEP’s mission and values, and a strong commitment to achieving meaningful, scalable impact
Exceptional attention to detail
Highly organised, with a track record of managing a high volume of varied requests
Strong ownership and proactivity
Systems-oriented, with an aptitude for building processes that make work reliable and repeatable
Comfortable with ambiguity: the ability to work out a sensible answer when there is no playbook
A very strong multi-tasker who is comfortable in a fast-changing, start-up environment
Strong judgment and problem-solving skills
Discretion with sensitive information
At least three years’ work experience
Experience in an HR or People role is desirable but not required (ideally with hands-on experience of employee relations, performance processes, and HR administration)
Experience of employment across more than one country, or with employer of record providers is desirable but not required
An HR qualification is desirable but not required
Experience working with senior leadership is desirable but not required
Experience living or working in low- and middle-income countries is desirable but not required
Work Environment
Our culture is one of genuine care for each other and passion for our work and its impact. We are a team that values collaboration, openness, and mutual support, which creates an environment where everyone can thrive while contributing to meaningful work. Though we are a remote team, we are supportive and close-knit. We stay connected through weekly team calls and 1:1 calls, where we have conversations about both non-work and work topics; we regularly share photos and celebrate milestones and successes in our Slack; and we come together annually for an in-person retreat to strengthen relationships and reflect on our mission.
Our team of 60+ people is based across five continents and speaks over 10 languages. We have diverse expertise, from medicine to environmental health to international law.
Our work schedule is flexible. Some of the team work 9-5:30, and some adjust their daily schedule around school pick-up. We value work-life balance and rarely contact the team members outside their work hours.
LEEP offers:
A chance to have a very large positive impact on the world
33 days of paid leave
Generous sick leave and parental leave policies
4% pension contribution or equivalent
Professional development opportunities
Life insurance
Health Insurance in places where government healthcare is limited
Annual team retreat
About Lead Exposure Elimination Project
A nonprofit NGO helping governments and paint manufacturers eliminate lead paint and childhood lead poisoning worldwide.
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