HR & Office Manager

Role overview

HR and team leadership

• Lead and support a team of more than 30 staff.
• Manage recruitment, headhunting, interviews, onboarding, performance management, and retention.
• Oversee HR administration including leave, attendance, reviews, visas, insurance, and employee relations.
• Develop employee growth frameworks and maintain company culture and HR policies.

Office and department operations

• Maintain office administration systems, studio maintenance, cleanliness, client greetings, and meeting room operations.
• Review systems, agreements, IT platforms, and tools; identify bottlenecks and implement improvements.
• Coordinate software, platform, and digital tool implementation, maintenance, and team training.
• Manage enquiries, CRM input, records, and document filing, including in Zoho.

Finance, compliance, and reporting

• Monitor administration budgets and petty cash and coordinate expense tracking and forecasting with accounting.
• Review and enforce policies, procedures, contracts, and internal guidelines.
• Ensure legal, financial, HR, and operational requirements are met and documented.
• Report performance, risks, employee issues, milestones, and recommendations to leadership.

Business and executive support

• Support sales and management teams with proposals and communication among clients, project teams, and finance.
• Coordinate work travel processes, expenses, transport, insurance, visas, and accommodation when required.
• Perform ad hoc duties requested by senior leadership.

Candidate expectations

• HR experience and strong communication, leadership, administration, organisation, and decision-making skills are sought.
• The role requires a proactive, adaptable, solution-driven approach and the ability to manage pressure and competing priorities.
• The successful candidate will help maintain a positive and well-organised working environment.