HR & Office Manager

Role overview

Department management

• Maintain and improve internal systems, agreements, IT platforms, and tools; identify risks and inefficiencies and implement corrective actions.
• Lead adoption of technologies and methods that improve efficiency, performance, documentation, and operational discipline.
• Maintain office cleanliness and facilities, greet clients, and prepare food and beverages when needed.

Team leadership and HR

• Lead and support a team of 30+ staff in a productive, communicative, and motivated environment.
• Manage recruitment, headhunting, interviews, onboarding, performance management, and retention.
• Manage onboarding, offboarding, leave, attendance, promotions, reviews, visas, insurance, and adherence to company and MOHRE policies.
• Improve KPIs, accountability, HR systems, employee relations, team development, and employee growth practices.

Department finances

• Monitor administrative budgets and petty cash, promote cost efficiency, and coordinate expense, cash-flow, and forecasting with accounting.
• Ensure financial approvals, processes, and reporting are followed accurately.

Systems, compliance, and reporting

• Support software and platform implementation; oversee IT reporting, maintenance, assets, updates, security, and system optimization.
• Review and enforce company policies, procedures, internal guidelines, and contractual obligations; maintain legal, financial, HR, and operational compliance.
• Provide operational reports with performance insights, risks, and recommendations, and lead ongoing process improvements.

Sales and executive support

• Support sales and management with proposals and communication among clients, project teams, and finance.
• Coordinate work travel, expenses, transport, insurance, visas, and accommodation, and respond to colleague requests and emergencies abroad.
• Manage info email and WhatsApp inquiries, enter information into CRM, oversee meeting rooms, and maintain document filing, including in Zoho.
• Perform additional duties requested by senior leadership.

Key expectations

• Strong departmental leadership, administration, organization, and decision-making skills.
• Be proactive, solution-driven, adaptable, and able to manage pressure and competing priorities.
• Communicate effectively across all organizational levels and help maintain a positive working environment.