HR Bureau Chief

This is a non-merit posiition. Candidates must follow the instructions in the "To Apply" section. Positions in this class are exempt from the screening and referral requirements of the Iowa Department of Administrative Services - Human Resources Enterprise. The Iowa Department of Revenue’s Internal Services Division is currently seeking a Public Service Manager 2 to oversee key human resources and compliance functions, including recruiting and hiring, customer service, employee relations, and confidentiality and disclosure. The ideal candidate is a strong communicator and a trusted advisor who can balance the needs of employees, managers, customers, and organizational leadership while maintaining professionalism, confidentiality, and compliance with applicable laws and state policies. The Internal Services Division plays a crucial role in ensuring the Department's day-to-day operations run smoothly, efficiently, and effectively. Its responsibilities span many areas, from the safeguarding of confidential taxpayer data, management of the GovConnectIowa Program, integration of technology solutions with business objectives, human resources, data analytics, and business continuity activities. The dedicated staff of this division focus on elevating both the internal and external customer experience. Throughout the year, the division coordinates education and outreach initiatives, fostering connection with our customers. In this position you will be responsible for: Providing strong and effective leadership, direction, and professional expertise in all areas of hiring, employee recruitment/onboarding, employee engagement/retention, training/staff development, and employee relations Oversees the development of policies and procedures while maintaining compliance with all state, union, and regulatory bodies’ requirements Handles employee relations, investigations, and discipline Directing and leading the Human Resources team by managing workflow, training, and staff development, while providing oversight to members of the Compliance/Disclosure unit Establishing and maintaining high standards of service to internal customers by addressing concerns and resolving issues in a timely, respectful, and solution-oriented manner Consulting leadership in workforce planning, employee engagement, and organizational development activities Performing agency-wide workforce analysis of the impact of new technology implementations and updates to operational models Essential functions: Displays a solid understanding of HR policies, employment practices, and employee relations principles Utilizes strong interpersonal, critical thinking, conflict-resolution, and problem solving skills Aligns workforce behavior with the organizational goals by following policy and advising supervisors accordingly Facilitates business process improvement and prioritizes the use of technology to automate manual processes while maintaining compliance with security and AI policies Understands and develops strong working relationships with government and private organizations, legislators, and special interest groups Displays a high level of initiative, effort, attention to detail, and commitment to quality Communicates effectively Preference will be given to candidates that can demonstrate: A steady progression in HR management over the past 3-5 + years. Prior experience leading, coaching, and mentoring direct reports and leaders. Prior employee relations experience in a union environment or public sector. Human Resources degree and/or human resources certifications. Employer Highlights: The Iowa Department of Revenue is a well-respected employer. We are focused on providing excellent customer service, while offering a wonderful team atmosphere, work-life balance, free parking, and casual attire. We have a great total compensation package for all of our full-time employees, including: Iowa Public Employees' Retirement System (IPERS) Retirement Investors Club (RIC) Health, Dental and Vision Insurance Vacation Leave Sick Leave Paid Holidays (9 days/year) Flexible Spending Accounts Life Insurance Long-Term Disability Insuranc The mission of the Iowa Department of Revenue is to serve Iowans through the responsible collection and generation of revenue to support the public good. If you’re looking for a career with an organization that values its employees and customers, you’ve come to the right place. Applicants must live within the State of Iowa to qualify for this position. The successful candidate will be required to work on-site in the Hoover Building in Des Moines, with remote opportunities as it meets business needs. A background check, including a criminal history check, fingerprint and Iowa tax filing check, will be conducted on the final candidate. Effective July 1st, 2025, all Department of Revenue staff and their household will not be able to play any Iowa Lottery games. E-Verify and Right to Work The State of Iowa participates in E-Verify, a federal program that helps employers confirm the employment eligibility of all newly hired employees. Within the required timeframe, new hires will be verified through the E-Verify system to ensure authorization to work in the United States. The State of Iowa also complies with the federal Right to Work laws, which protect employees’ rights to work without being required to join a labor organization. For more information, please visit www.e-verify.gov .

This is a non-merit posiition. Candidates must follow the instructions in the "To Apply" section. Positions in this class are exempt from the screening and referral requirements of the Iowa Department of Administrative Services - Human Resources Enterprise.

The Iowa Department of Revenue’s Internal Services Division is currently seeking a Public Service Manager 2 to oversee key human resources and compliance functions, including recruiting and hiring, customer service, employee relations, and confidentiality and disclosure. The ideal candidate is a strong communicator and a trusted advisor who can balance the needs of employees, managers, customers, and organizational leadership while maintaining professionalism, confidentiality, and compliance with applicable laws and state policies.

The Internal Services Division plays a crucial role in ensuring the Department's day-to-day operations run smoothly, efficiently, and effectively. Its responsibilities span many areas, from the safeguarding of confidential taxpayer data, management of the GovConnectIowa Program, integration of technology solutions with business objectives, human resources, data analytics, and business continuity activities. The dedicated staff of this division focus on elevating both the internal and external customer experience. Throughout the year, the division coordinates education and outreach initiatives, fostering connection with our customers.

Providing strong and effective leadership, direction, and professional expertise in all areas of hiring, employee recruitment/onboarding, employee engagement/retention, training/staff development, and employee relations

Oversees the development of policies and procedures while maintaining compliance with all state, union, and regulatory bodies’ requirements

Handles employee relations, investigations, and discipline

Directing and leading the Human Resources team by managing workflow, training, and staff development, while providing oversight to members of the Compliance/Disclosure unit

Establishing and maintaining high standards of service to internal customers by addressing concerns and resolving issues in a timely, respectful, and solution-oriented manner

Consulting leadership in workforce planning, employee engagement, and organizational development activities

Performing agency-wide workforce analysis of the impact of new technology implementations and updates to operational models

Displays a solid understanding of HR policies, employment practices, and employee relations principles

Utilizes strong interpersonal, critical thinking, conflict-resolution, and problem solving skills

Aligns workforce behavior with the organizational goals by following policy and advising supervisors accordingly

Facilitates business process improvement and prioritizes the use of technology to automate manual processes while maintaining compliance with security and AI policies

Understands and develops strong working relationships with government and private organizations, legislators, and special interest groups

Displays a high level of initiative, effort, attention to detail, and commitment to quality

Communicates effectively

A steady progression in HR management over the past 3-5 + years.

Prior experience leading, coaching, and mentoring direct reports and leaders.

Prior employee relations experience in a union environment or public sector.

Human Resources degree and/or human resources certifications.

The Iowa Department of Revenue is a well-respected employer. We are focused on providing excellent customer service, while offering a wonderful team atmosphere, work-life balance, free parking, and casual attire. We have a great total compensation package for all of our full-time employees, including:

Iowa Public Employees' Retirement System (IPERS)

Retirement Investors Club (RIC)

Health, Dental and Vision Insurance

Vacation Leave

Sick Leave

Paid Holidays (9 days/year)

Flexible Spending Accounts

Life Insurance

Long-Term Disability Insuranc

The mission of the Iowa Department of Revenue is to serve Iowans through the responsible collection and generation of revenue to support the public good. If you’re looking for a career with an organization that values its employees and customers, you’ve come to the right place.

The successful candidate will be required to work on-site in the Hoover Building in Des Moines, with remote opportunities as it meets business needs.

A background check, including a criminal history check, fingerprint and Iowa tax filing check, will be conducted on the final candidate.

Effective July 1st, 2025, all Department of Revenue staff and their household will not be able to play any Iowa Lottery games.

Prioritize your well-being with our comprehensive health plans, including medical, dental, and vision coverage. Enjoy the peace of mind knowing that the State of Iowa covers 90% of the premiums, providing you and your loved ones with excellent coverage at a remarkably low cost.

We are proud to offer the Iowa Public Employees Retirement System (IPERS). A defined benefit plan, IPERS benefits are guaranteed for life, meaning once you retire, you will receive the same monthly benefit for the remainder of your life (once vested). We invest in your long-term financial well-being, so you can retire with peace of mind. Click here to learn more about IPERS .

Life is unpredictable, and at the State of Iowa, we understand the importance of work-life balance. Our leave policies, including paid holidays, vacation, and sick leave with unlimited accrual, ensure you have the flexibility you need for personal and family matters.

Elevate your career with continuous learning opportunities. We support your growth through training programs, workshops, and tuition reimbursement.

We care about your well-being beyond the workplace. Access confidential counseling, resources, and support through our Employee Assistance Program.

Be part of a diverse and inclusive workplace that embraces all backgrounds and perspectives. We believe diversity is a strength that drives innovation.

Ready to elevate your career with the State of Iowa? Click here to explore more about our unparalleled benefits and discover what makes us unique. Your success is our priority!