HR, Administration & Customer Service Coordinator

HR, Administrative & Customer Service Coordinator

Human Resources

• Prepare employment contracts, offer letters, and employee-related documentation.
• Maintain employee records, personnel files, and confidential HR documentation.
• Coordinate employee onboarding and offboarding processes.
• Assist with recruitment, interview scheduling, and candidate communications.
• Monitor employee attendance, leave records, and staff schedules.
• Coordinate payroll support and submit attendance records to the accounting department.
• Track visa, Emirates ID, labour card, and other employee-related documentation.
• Ensure compliance with company policies and UAE Labour Law requirements.
• Coordinate employee training, inductions, and performance review documentation.

Administration

• Manage daily administrative operations and office coordination.
• Maintain company records, databases, filing systems, and internal documentation.
• Prepare reports, letters, presentations, and business correspondence.
• Coordinate with suppliers, service providers, and external parties when required.
• Manage office supplies, inventory, and general office organization.
• Support management with operational, administrative, and business requirements.
• Ensure all company records and documents are properly maintained and updated.

Customer Service & Operations

• Handle customer inquiries through WhatsApp, website, social media, telephone, email, and walk-ins.
• Ensure all customer inquiries are responded to professionally, promptly, and effectively.
• Follow up on quotations, orders, payments, and customer requests.
• Maintain high customer satisfaction standards and assist in resolving customer concerns.
• Monitor customer communications and ensure service standards are maintained.
• Coordinate daily operational requirements between departments to ensure smooth workflow.

Events & Business Coordination

• Handle event inquiries and coordinate client requirements.
• Prepare event proposals, quotations, presentations, and supporting documentation.
• Coordinate event requirements with clients, suppliers, and internal teams.
• Manage concept room joining requests and related onboarding processes.
• Support management in coordinating business projects, events, and operational initiatives.

Finance & Payment Coordination

• Follow up on end-of-month payments and outstanding client balances.
• Coordinate payment-related matters with the accounting department.
• Maintain accurate records of payment follow-ups and client communications.
• Assist with administrative finance-related tasks as required.

Requirements

• Bachelor’s Degree or Diploma in Human Resources, Business Administration, Management, or a related field.
• Minimum 2 years of UAE experience in HR, administration, customer service, operations, event coordination, or a similar role.
• Strong understanding of UAE employment documentation and administrative procedures.
• Excellent communication, customer service, and interpersonal skills.
• Strong organizational, planning, and multitasking abilities.
• Ability to prepare professional proposals, quotations, presentations, and business correspondence.
• Proficiency in Microsoft Office applications and administrative systems.
• Ability to work independently, prioritize tasks, and maintain confidentiality.
• Professional appearance, positive attitude, and strong attention to detail.
• English proficiency required; Arabic is an advantage.

Preferred Qualifications

• Experience in retail, hospitality, F&B, events, or customer-facing businesses.
• Experience preparing quotations, proposals, and client presentations.
• Knowledge of recruitment, onboarding, and employee administration processes.
• Experience coordinating multiple projects, events, and deadlines simultaneously.
• Familiarity with CRM systems, scheduling tools, and operational management software.

Experience

• Human resources management: 2 years (Required)