Customer Service

Position Summary

Key Responsibilities

• Handle customer service inquiries and ensure a high level of customer satisfaction at all times.
• Build and maintain positive relationships with clients and provide professional after-sales support.
• Receive, process, and coordinate orders through various channels including walk-ins, phone calls, WhatsApp, email, and online platforms.
• Follow up on pending orders, deliveries, and customer requests to ensure timely completion.
• Ensure all products, displays, packaging, and services meet company standards and expectations.
• Conduct quality control checks to maintain consistency, presentation, and operational excellence.
• Monitor daily operations and assist in resolving operational issues efficiently.
• Coordinate with suppliers, drivers, production staff, and management to ensure smooth workflow.
• Prepare quotations, invoices, purchase requests, and related customer documentation accurately.
• Handle cash, POS systems, and payment processing when required.
• Maintain accurate records of orders, inventory movements, customer communications, and operational reports.
• Prepare and submit required daily, weekly, and monthly reports on time.
• Support inventory monitoring and report low stock levels when necessary.
• Ensure cleanliness, organization, and professional presentation of the workplace at all times.
• Assist with event setups, client activations, and special projects when required.
• Ensure compliance with company policies, operational procedures, and health & safety standards.
• Support management with administrative and operational duties as assigned.

Requirements

• Previous experience in customer service, retail, hospitality, operations, or administrative coordination preferred.
• Strong communication and interpersonal skills.
• Excellent organizational and multitasking abilities.
• Ability to work under pressure and in a fast-paced environment.
• Strong attention to detail and problem-solving skills.
• Professional appearance, positive attitude, and customer-focused mindset.
• Good knowledge of Microsoft Office, POS systems, and invoicing software.
• Ability to work flexible hours, weekends, or during events when required.
• Fluency in English required; Arabic is an advantage.