Housing Support Assistant

Your role

• Oversee the day-to-day running of the supported housing service to deliver an effective housing management service Be the first point of contact for tenants living in supported living and respond to queries to enable tenancy sustainment Travel to different supported living properties within your patch to complete required weekly and monthly Health & Safety checks Be responsible for maintaining property files to evidence compliance Build positive relationships with customers and key stakeholders Manage supplies, furniture and equipment and keep records and filing systems up to date Your skills Experience delivering tenancy services Ability to prioritise tasks and meet deadlines Basic knowledge of Microsoft Office packages Literacy and numeracy skills equivalent to GCSE Grade C in English and Maths NVQ Level 2 or equivalent in a relevant area Ability to analyse and interpret data Experience using housing management systems is desirable Full valid driving licence and ability to travel between schemes is an essential part of the role Your rewards You deserve more than the basics. That’s why, alongside 33 days’ annual leave pro rata (rising to 38, including bank holidays) , occupational sick pay linked to length of service, and a contributory pension scheme , we’ve created a package to help you thrive: Health and wellbeing support – including Aviva Digicare+ with virtual GP appointments, plus an Employee Assistance Programme offering medical, financial, and legal advice, as well as short-term counselling Company-paid life insurance Parental leave arrangements and annual leave purchase scheme Company-funded training and ongoing career development opportunities Flexible working options and an inclusive culture where everyone belongs, supported by our staff networks including PRISM, Disability, Race Equality and Parent networks Exclusive retail discounts , Cycle to Work, and salary sacrifice arrangements Some rewards are subject to a qualifying period or other criteria – visit our website for more information. Ready to #BeYourBest? Apply today and start an inspiring career with Sanctuary Supported Living. Curious about what it’s like to work with us? Discover our values, culture, and real stories from our teams at www.sanctuary-supported-living.co.uk/jobs or follow us on socials. Before you apply We can only accept applications from individuals with the right to work in the UK. All roles require safeguarding and pre-employment checks, including criminal records and overseas police checks if needed; for more information, please get in touch. Internal candidates should apply via their internal careers account. We may close this advert early, so please apply as soon as possible. Inclusion is one of our core values . We’re committed to being a diverse and inclusive organisation where everyone can thrive. We welcome applications from people of all backgrounds and will make reasonable adjustments throughout the recruitment process in line with our Disability Confident employer status. We work closely with the Home Office in order to prevent illegal working. An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for. Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities.