Bank Concierge - Homelessness

Your role

• Be the first point of contact for customer queries and support Build positive relationships and help customers develop life skills Respond calmly to emergencies or challenging situations Ensure the service is secure and provide excellent customer care Carry out health and safety checks and keep customer notes up to date Your skills Experience supporting young people or vulnerable adults, including those with mental health needs or substance misuse Ability to stay calm and professional under pressure Strong communication skills and a friendly approach Confident using IT systems Your rewards You deserve more than the basics. That’s why, alongside 33 days’ annual leave pro rata (rising to 38, including bank holidays) , occupational sick pay linked to length of service, and a contributory pension scheme , we’ve created a package to help you thrive: A variety of online discounts and rewards from major retailers Health and well-being plans A wide range of learning and development opportunities Some rewards are subject to a qualifying period or other criteria – visit our website for more information. Ready to #BeYourBest? Apply today and start an inspiring career with Sanctuary Supported Living. Curious about what it’s like to work with us? Discover our values, culture, and real stories from our teams at www.sanctuary-supported-living.co.uk/jobs or follow us on socials. Before you apply We can only accept applications from individuals with the right to work in the UK. Sponsorship is not available for this vacancy. All roles require safeguarding and pre-employment checks, including criminal records and overseas police checks where needed. Information provided during recruitment may be verified as part of these checks. Internal candidates should apply via their internal careers account. We may close this advert early, so please apply as soon as possible. We work closely with the Home Office in order to prevent illegal working. An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for. Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities.