Housekeeping Supervisor
Skills
About This Role
The Role
- Responsible for supervising the daily operations and managing the work of Heartists.
- Training, coaching, and counseling of all housekeeping associates, public area attendants and florists.
• Planning & Organizing
- Responsible for maintaining assigned area clean and defect free as per Accor brand standards.
- Empowered to take operational decisions related to guest handling and team handling
- To ensure that weekly store is withdrawn as per the budget.
- To ensure stock in pantry is maintained as per the par.
- Operations:
- Supervise the work of housekeeping team to ensure all guest rooms, corridors and public areas are zero defect and adhered to the Accor Brand standards, safety and security norms.
- To ensure that occupied rooms are serviced as per guest movement
- To ensure departure rooms are serviced based on the arrival time of the next guest.
- To ensure maintenance checks and corrections are done and plan preventive maintenance.
- Raising store requisition to ensure team has enough supplies to keep areas ready as per standards.
- Also check that equipment s are given proper care and maintenance while being used.
- Adopts the established procedure for lost and found articles.
- Ensures adherence to environmental procedures.
- Co-ordinates single point entry.
- Conducts training as an ongoing process
- Conducts regular and timely inventories.
- Maintains a record of all assets in the area of responsibility.
- Generates monthly reports.
- Ensure proper handover /communication between various shifts.
- Responsible for key control and issue.
- Ensures that all guest complaints and requests are dealt promptly and efficiently
• Administration & Team Management
- Ensures that all Departmental Operations Manuals are prepared and updated annually.
- Analyzing all guest complaints and feedback's.
- Should be aware of companies business plan
- Should be aware of hotels financial s
- Ensures maximum efficiency of the staff working under him/her.
- Coordinates the movements of contractors within the hotel.
- Establish staff requirements for a shift, based on the need.
- Grooming checks.
- Organize team motivational activities
- To meet team on one-on-one basis regularly.
- To maintain good working relations with front office and uniformed services.
- Should have a quick response in handling of emergency situations.
- To have a complete knowledge of facilities available in-house.
- Must be thorough on fire and safety procedures.
- To have high level of administrative accuracy.
- Assists in filing and updating of records.
- Adheres to hygiene standards.
- Ensures that personal grooming is adhered as per standards.
- Generic Aspects on Hygiene / Personal Safety / Environment/Confidentiality:
- Ensure proper care of all equipment and furniture entrusted for He artists use.
- Be well-familiar with the hotel's policies and procedures, well-acquainted with the physical layout of the hotel and its premises and knowledgeable of the hotel's emergency procedures in regard to fire, medical, bomb threat, black-out and evacuation.
- Knows the safety regulations and ensures their application & ensures the safety of people and property in the hotel.
- Understands and strictly adhere to the Rules & Regulations established in the Employees Handbook and the Hotel s policy on Fire, Hygiene, Health and Safety.
- Ensure that confidential records and other confidential information are properly safeguarded and are not removed from the office.
- Does not disclose any financial information or any other information of the Accor Hotels.
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