Housekeeping Supervisor
Skills
About This Role
Overview
We invite you to join the world of luxury hospitality at Raffles & Fairmont Doha as our new Housekeeping Supervisor
As a Housekeeping Supervisor at Raffles Doha and Fairmont Doha, you will be responsible for overseeing and maintaining exceptional standards of cleanliness, presentation, and personalized service to ensure an outstanding luxury guest experience.
Representing the elegance and service excellence of both Raffles and Fairmont, you will lead and support the Housekeeping team in delivering immaculate guest rooms, public areas, and back-of-house spaces in accordance with the highest hospitality standards.
You will play an integral role in ensuring operational excellence by supervising daily housekeeping activities, monitoring quality standards, and supporting team performance with professionalism, attention to detail, and care.
Working closely with Housekeeping leadership and other hotel departments, you will contribute to creating seamless and memorable guest experiences while upholding the distinguished reputation of Raffles Doha and Fairmont Doha.
Key Responsibilities
- Supervise and coordinate daily housekeeping operations to ensure guest rooms, suites, public areas, and back-of-house spaces are maintained to the highest luxury hospitality standards.
- Inspect guest rooms and public areas regularly to ensure cleanliness, presentation, and compliance with Raffles and Fairmont brand standards.
- Lead, support, and motivate the Housekeeping team to deliver exceptional service, operational excellence, and attention to detail.
- Assign daily tasks and responsibilities to Room Attendants and Housekeeping colleagues, ensuring efficient workflow and productivity.
- Monitor housekeeping supplies, linens, and amenities inventory levels, ensuring proper stock control and timely replenishment.
- Coordinate closely with Front Office, Engineering, Laundry, and other departments to ensure seamless guest experiences and efficient room readiness.
- Handle guest requests, preferences, and concerns professionally and promptly, ensuring timely resolution and guest satisfaction.
- Report and follow up on maintenance issues, safety hazards, and lost & found items in accordance with hotel policies and procedures.
- Ensure adherence to hygiene, sanitation, health & safety standards, and departmental operating procedures at all times.
- Support onboarding, training, and performance development of Housekeeping colleagues to maintain service excellence and brand standards.
- Prepare reports, room status updates, and operational documentation accurately and efficiently as required.
- Contribute to a positive and collaborative team environment while upholding the luxury service culture of Raffles Doha and Fairmont Doha.
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