Housekeeping - Order Taker
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About the Role
Responsible for handling requests, maintaining work orders, ensuring room readiness, and providing excellent customer service in housekeeping.
Key Skills for This Role
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Overview
- As a Housekeeping-Order Taker, you will be responsible for performing the following tasks to the highest standards:
- Handle team member and guest requests by delegating to the appropriate individuals and follow up to ensure department and hotel standards are met
- Maintain the computerized Work Order System. This requires logging and recording all service requests, implementation, distribution, and closing of all Work Orders
- Ensure vacant/ready rooms are available to the Front Office through coordination with the Floor Supervisor team
- Responds to all emergency call which includes monitoring the alarm system
- Dispatching and directing the proper crafts to the location, notifying other departments and the alarm-company of the situation
- Coordinate and control all office traffic
- Present a positive, professional, and courteous image, to ensure guest satisfaction
- Maintain the brand's high quality standards
- Ability to remain calm and perform all essential functions during emergency situations
- Maintain control of Guest Supplies, prepare the needed supplies for requisitions and handle lost and found
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