Housekeeping Coordinator
Role Overview
The role handles guest requests, communications, administrative coordination, and housekeeping support at a hotel.
Key Skills for This Role
Full Job Posting
Role overview
The role handles guest requests, communications, administrative coordination, and housekeeping support at a hotel.
Duties and responsibilities
- Handle internal-service requests, calls, wake-up calls, and messages according to hotel procedures.
- Provide personal guest service, protect privacy, and report guest comments or complaints.
- Monitor guest-requested inventory and supplies, and update records and guest history in the PMS.
- Complete administrative work, filing, logbooks, housekeeping office coordination, and assigned projects.
- Maintain clean equipment and tidy areas; follow emergency, security, key-handling, health, hygiene, and safety procedures.
- Coordinate with hotel departments, escalate delays, maintain communication devices, and report DND statuses and discrepancies to Front Office.
- Attend briefings, training, and meetings; provide professional service and maintain punctuality and grooming standards.
Qualifications
- Previous housekeeping or hotel operations experience is preferred.
- Good communication, interpersonal, organizational, and time-management skills are required.
- Candidates need customer-service ability, computer skills, and familiarity with PMS systems.
- A good command of written and spoken English is required.
- Candidates should be detail-oriented, able to work under pressure, preserve guest confidentiality, and coordinate and work well with teams.
- Flexibility to work shifts, weekends, and public holidays is required.
About the company
The hotel is part of the Accor network and describes its approach as responsible hospitality, with a focus on guest, colleague, and environmental impact.
The employer promotes inclusion and diverse talent.
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