Housekeeping Coordinator
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Key skills for this role
About the Role
Hilton is hiring a Housekeeping Coordinator to coordinate daily housekeeping operations, update room status, assign tasks, and handle guest requests. The role requires strong organizational skills, communication abilities, and familiarity with property management systems.
Key Skills for This Role
Responsibilities
- Coordinate daily housekeeping operations and support the Executive Housekeeper
- Update and monitor room status in the OnQ Property Management System
- Assign housekeeping tasks and communicate room priorities to attendants and supervisors
- Receive and log guest requests, ensuring timely follow up and completion
- Coordinate with the Front Office to prioritize arrivals, departures, VIP rooms, and early check ins
- Report maintenance issues to the Engineering Department and follow up until completion
- Maintain accurate housekeeping records, including lost and found, linen inventory, and daily reports
- Answer telephone calls and respond professionally to internal and external inquiries
- Monitor room discrepancies and resolve them in coordination with Front Office
- Prepare daily productivity, occupancy, and housekeeping reports
- Ensure compliance with Hilton brand standards, hotel policies, and health and safety procedures
- Assist with training new team members on housekeeping procedures and the OnQ system when required
Requirements
- Previous experience in housekeeping or administrative support (hospitality preferred)
- Strong organizational skills with attention to detail
- Excellent communication skills, both verbal and written
- Proficiency in Microsoft Office and property management systems (OnQ or similar)
- Ability to multitask and remain calm under pressure
- Strong sense of teamwork and guest service orientation
Full Job Posting
Job Description
- Hilton is seeking a Housekeeping Coordinator to ensure cleanliness and deliver memorable guest experiences.
Responsibilities
- Coordinate daily housekeeping operations and support the Executive Housekeeper.
- Update and monitor room status in the OnQ Property Management System.
- Assign housekeeping tasks and communicate room priorities to attendants and supervisors.
- Receive and log guest requests, ensuring timely follow up and completion.
- Coordinate with the Front Office to prioritize arrivals, departures, VIP rooms, and early check ins.
- Report maintenance issues to the Engineering Department and follow up until completion.
- Maintain accurate housekeeping records, including lost and found, linen inventory, and daily reports.
- Answer telephone calls and respond professionally to internal and external inquiries.
- Monitor room discrepancies and resolve them in coordination with Front Office.
- Prepare daily productivity, occupancy, and housekeeping reports.
- Ensure compliance with Hilton brand standards, hotel policies, and health and safety procedures.
- Assist with training new team members on housekeeping procedures and the OnQ system when required.
Qualifications
- A passion for hospitality.
- Acting with integrity.
- Inspiring others through leadership.
- A belief that teamwork drives the best outcomes.
- A sense of ownership and accountability.
- A focus on the now, bringing urgency and discipline.
About Us
- Hilton is a global leader in hospitality with an award winning workplace culture.
- We have welcomed more than 3 billion guests worldwide.
- Our culture has earned us recognition on the World's Best Workplaces list.
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