Hotel Manager

Role overview

Key responsibilities

• Lead, coach, and develop employees; monitor guest satisfaction and resolve service issues.
• Manage budgets, operating expenses, revenue, and performance indicators including occupancy, ADR, and RevPAR.
• Ensure compliance with company policies, UAE regulations, health and safety requirements, and hospitality standards.
• Improve operational procedures and service standards; inspect cleanliness, presentation, maintenance, and guest service.
• Work with department heads on business objectives and manpower planning; coordinate with senior management, suppliers, contractors, and partners.
• Support sales, marketing, revenue management, and business development; address operational challenges and improve efficiency and guest experience.
• Coordinate departments, report performance to senior management, and foster teamwork, accountability, and employee engagement.

Qualifications and experience

• Bachelor’s degree or diploma in Hotel Management, Hospitality Management, Business Administration, or a related field.
• At least 5–8 years of hotel operations experience, including management or senior leadership experience.
• Hotel Manager, Operations Manager, or equivalent senior hotel experience is preferred; UAE or GCC hotel experience is preferred.
• Strong knowledge of Front Office, Housekeeping, Food and Beverage, Engineering, hotel standards, SOPs, guest service, and quality assurance.
• Experience in budgeting, cost control, manpower planning, and performance management.
• Strong leadership, communication, decision-making, and problem-solving skills; able to manage multiple priorities in a fast-paced hotel environment.
• Strong command of English; additional languages are advantageous.

Key competencies

• Leadership and team management; guest service excellence; financial and cost management.
• Strategic planning, problem solving, decision making, communication, performance management, and conflict resolution.
• Quality and standards compliance; staff development and coaching.

Compensation and benefits

• Monthly salary of AED 15,000–AED 18,000.
• Annual leave and air ticket benefits in accordance with company policy, medical insurance, staff meals, and accommodation or housing support where applicable.

Workplace

• Work location is in person in Abu Dhabi, UAE.