Hotel Manager
Role Overview
Leads property operations and acts as General Manager in the General Manager’s absence.
Works with executive committee members and department heads to deliver brand service initiatives, guest and employee satisfaction, revenue growth, and financial performance.
Oversees Front Office, Retail/Gift Shops, Recreation/Fitness, Housekeeping, Security/Loss Prevention, Engineering/Maintenance, Food and Beverage/Culinary, and Event Management where applicable.
Key Skills for This Role
Full Job Posting
Role overview
Leads property operations and acts as General Manager in the General Manager’s absence.
Works with executive committee members and department heads to deliver brand service initiatives, guest and employee satisfaction, revenue growth, and financial performance.
Oversees Front Office, Retail/Gift Shops, Recreation/Fitness, Housekeeping, Security/Loss Prevention, Engineering/Maintenance, Food and Beverage/Culinary, and Event Management where applicable.
Education and experience
- Either a 2-year degree in Business Administration, Hotel and Restaurant Management, or a related major and 8 years of related professional experience; or a 4-year bachelor's degree in a related major and 6 years of related professional experience.
- Related experience may be in management operations, sales and marketing, or a related professional area.
Operations and financial leadership
- Focus operations on guest satisfaction and financial results; maintain an atmosphere that supports the guest experience.
- Review financial reports against budget and ensure capital expenditures address service strategy priorities.
- Improve departmental financial performance and maintain profit margins without compromising guest or employee satisfaction.
- Analyze operational challenges, develop solutions, and coach leaders on occupancy, rates, wages, and controllable expenses.
- Develop an operational strategy aligned with business strategy and execute decisions that advance property goals.
Service and team leadership
- Improve service performance, communicate operational goals, and implement brand and regional initiatives.
- Tour the building regularly and engage employees and guests to understand needs and identify operational opportunities.
- Set the vision for property product and service delivery and align the property leadership team.
- Hire operations managers, conduct annual performance appraisals, address employee concerns, and foster excellent service behaviors.
About the employer
St. Regis Hotels & Resorts is part of Marriott International and describes its service as bespoke and anticipatory.
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