Hotel Manager
Role Overview
The Hotel Manager oversees day-to-day operations across a 4-star property, including Front Office, Housekeeping, Food & Beverage, Maintenance, and Security.
The role is responsible for service standards, revenue, staff leadership, and property safety and security.
Key Skills for This Role
Full Job Posting
Role Overview
The Hotel Manager oversees day-to-day operations across a 4-star property, including Front Office, Housekeeping, Food & Beverage, Maintenance, and Security.
The role is responsible for service standards, revenue, staff leadership, and property safety and security.
Operations and Leadership
- Oversee daily property operations to support guest satisfaction and efficiency.
- Lead, mentor, and motivate departmental managers and front-line staff.
- Maintain brand standards, guest-service excellence, and quality control.
- Manage operational budgets and expenses and work to maximize occupancy and revenue.
Security and Safety
- Develop, implement, and oversee hotel security and emergency-management protocols to protect guests, staff, and assets.
- Conduct security assessments and audits across rooms, public areas, back-of-house, and perimeter systems, including CCTV, access controls, and fire safety.
- Lead crisis management and serve as the primary contact during emergencies or security incidents.
- Coordinate with local law enforcement, security vendors, and emergency response teams.
- Ensure compliance with occupational health, safety, and local regulatory requirements.
Guest Experience and Quality
- Engage with guests to gather feedback and promptly resolve elevated complaints or service issues.
- Analyze reviews from TripAdvisor, OTA platforms, and social media and implement continuous-improvement strategies.
- Ensure guest services and amenities meet or exceed 4-star hospitality standards.
Qualifications
- 5+ years of leadership experience as a Hotel Manager, Assistant General Manager, or Operations Manager in a 4-star hotel or similar upscale establishment.
- Practical experience in hotel security management, loss prevention, safety compliance, and emergency response.
- Demonstrated ability to lead, train, and manage diverse teams across multiple departments.
- Understanding of hotel financial reporting, budgeting, P&L management, and revenue strategies.
- Excellent communication, conflict resolution, problem-solving, and organizational skills.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field, or equivalent operational experience.
- First Aid, Security, or Safety Management certifications are a strong plus.
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