Hotel Front Office Supervisor
Key Skills for This Role
Full Job Posting
- Bonus based on performance
- Employee discounts
- Paid time off
- Training & development
- Supervise the daily operations of the front desk and reception team.
- Welcome guests and ensure efficient check-in and check-out processes.
- Handle guest inquiries, complaints, and special requests professionally.
- Train, mentor, and evaluate front office staff.
- Prepare work schedules and assign daily duties.
- Ensure compliance with hotel policies, procedures, and service standards.
- Monitor room availability, reservations, and occupancy levels.
- Coordinate with housekeeping, maintenance, and other departments to ensure guest satisfaction.
- Manage cash handling, billing, and payment procedures accurately.
- Prepare daily reports, shift handover notes, and operational records.
- Assist with VIP arrivals, group check-ins, and special events.
- Maintain a clean, organized, and welcoming front desk environment.
- Ensure adherence to health, safety, and security regulations.
- Diploma or Bachelor's degree in Hospitality Management, Tourism, Business Administration, or a related field.
- 2–4 years of experience in hotel front office operations, with at least 1 year in a supervisory role preferred.
- Experience using hotel property management systems (PMS), such as Opera or similar software, is an advantage.
- Excellent customer service and interpersonal skills.
- Strong leadership and team management abilities.
- Effective communication in English; additional languages are a plus.
- Problem-solving and conflict-resolution skills.
- Ability to work under pressure and manage multiple tasks.
- Good organizational and time-management skills.
- Proficiency in Microsoft Office and hotel management software.
- Attention to detail and a professional appearance.
- Flexible to work rotating shifts, including weekends and public holidays.
- Standing for extended periods may be required.
- Fast-paced hospitality environment with direct guest interaction.
About Four Points by Sheraton
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