Hostess / Guest Experience Assistant

Position Overview

Key Responsibilities

• Welcome guests warmly upon arrival and escort them to their table, lounge seating, or bar area.
• Manage reservations, walk-ins, and waiting lists while providing accurate wait-time information.
• Maintain an organised seating plan to maximise guest comfort, service efficiency, and venue capacity.
• Answer telephone calls, reservation enquiries, WhatsApp messages, and general guest requests professionally.
• Coordinate closely with management, bartenders, and service staff to ensure smooth operations and excellent guest experiences.
• Monitor the entrance, reception area, and guest waiting spaces to ensure they remain clean, organised, and presentation-ready.
• Assist with POS transactions, guest information updates, reservations, and administrative duties as required.
• Resolve guest enquiries and concerns professionally, referring complex matters to management when appropriate.
• Provide knowledgeable information about the venue, menu offerings, whisky experiences, events, promotions, and membership opportunities.
• Manage guest lists and check-in procedures for private functions, launch events, and themed evenings.
• Verify guest eligibility and support venue policies relating to age verification and responsible alcohol service.
• Assist in maintaining the venue’s dress code and admission standards in a professional and courteous manner.
• Support the delivery of the venue’s signature guest welcome ritual and overall customer journey.
• Assist bartenders during service by preparing glassware, garnishes, ice stations, and other bar support duties.
• Serve food and beverages to guests when required, ensuring service standards are maintained at all times.
• Clear tables, reset seating areas, and assist with venue presentation throughout service.
• Support opening and closing procedures across both front-of-house and bar operations.
• Work flexibly between reception, floor service, and bar support functions depending on operational requirements.

Qualifications & Experience

• Previous experience in hospitality, luxury retail, premium food and beverage, hotels, lounges, bars, or similar customer-facing environments.
• Experience in both guest reception and hospitality service is advantageous.
• Excellent communication and interpersonal skills.
• Professional appearance with strong personal presentation standards.
• Friendly, confident, and approachable personality with a natural ability to engage guests.
• Ability to remain calm, organised, and professional in a busy environment.
• Strong multitasking and time-management abilities.
• Experience using reservation, booking, or POS systems is advantageous.
• Basic knowledge of food and beverage service is preferred.
• Fluent spoken and written English required; additional languages are advantageous.
• Must meet all legal requirements to work in licensed hospitality venues within the United Arab Emirates.

Personal Attributes

• Passion for delivering exceptional customer experiences.
• Attention to detail and commitment to maintaining high standards.
• Positive, energetic, and welcoming attitude.
• Strong problem-solving abilities and guest-focused mindset.
• Team player willing to support multiple areas of the operation.
• Ability to represent the brand with professionalism and enthusiasm at all times.

Reporting To

• Assistant Manager and General Manager
• Pay: AED5,000.00 - AED6,000.00 per month

Application Question(S)

• Do you have experience in hospitality, luxury retail, premium food and beverage, hotels, lounges, bars, or similar customer-facing environments? (Yes/No)
• How many years of experience you have as a hostess or guest experience?
• What was your last company name?
• What was your last designation?
• Are you currently based in the UAE? (yes/no)
• How would you rate your English communication? 1 being low and 3 being high
• What's your current salary (AED/month)
• Our approved budget for this position is 6,000aed/month. Are you interested to work in this salary? (Yes/No)