Hostess

Position Overview

Guest Relations & Arrival Experience

• Deliver a gracious and personalized welcome to all guests, ensuring an exceptional first impression.
• Escort guests to their tables with professionalism, elegance, and attention to detail.
• Anticipate guest needs and preferences to provide a seamless and elevated arrival experience.
• Maintain a warm, confident, and engaging presence throughout service.
• Ensure all departing guests are acknowledged and thanked sincerely.

Reservations & Table Management

• Manage reservations, VIP bookings, waiting lists, and walk-ins with efficiency and discretion.
• Coordinate seating arrangements strategically to optimize service flow and guest satisfaction.
• Liaise closely with management and floor teams regarding table status, guest preferences, and special occasions.
• Maintain accurate and up-to-date reservation records using the restaurant booking system.
• Handle guest requests and last-minute changes with professionalism and composure.

Luxury Guest Experience

• Build rapport with returning and VIP guests, recognizing preferences and creating personalized experiences.
• Provide knowledgeable guidance regarding the restaurant concept, menus, events, and dining experience.
• Handle guest concerns gracefully and escalate matters appropriately when required.
• Uphold the highest standards of etiquette, grooming, and hospitality excellence at all times.

Operational Excellence

• Ensure the reception area and hostess station remain immaculate, organized, and guest-ready throughout service.
• Maintain presentation standards for menus, collateral, and guest-facing materials.
• Support opening and closing procedures in line with operational standards.
• Work collaboratively with service and management teams to ensure fluid restaurant operations during peak periods.

Team Collaboration & Communication

• Foster strong communication with management, reservations, and service teams to ensure seamless coordination.
• Communicate guest flow, seating updates, and VIP arrivals effectively and promptly.
• Support colleagues proactively to maintain exceptional service standards across all touchpoints.

Requirements

• Minimum 2 years of experience in a luxury restaurant, fine dining, or upscale hospitality environment.
• Exceptional communication and guest engagement skills.
• Impeccable grooming and professional presentation.
• Strong ability to multitask and remain composed under pressure.
• Experience handling VIP guests and high-volume service environments preferred.
• Familiarity with reservation platforms such as SevenRooms, OpenTable, or similar systems is an advantage.
• Fluent in English; additional languages are highly valued.
• Flexible schedule with availability to work evenings, weekends, and public holidays.
• Passion for luxury hospitality and delivering memorable guest experiences.