Hostess – Steakhouse in DIFC (Female Only)

About the Role

Guest Reception

• Welcome every guest with warmth, energy, and professionalism.
• Manage seating flow and table allocation in coordination with the floor team.
• Maintain composure and grace during peak service hours.

Phone & Reservations Management

• **Answer incoming calls** professionally and promptly.
• **Make outgoing calls** to confirm reservations, follow up with guests, conduct guest satisfaction calls, and reach out for special occasions or promotions.
• Take and manage reservations by phone, WhatsApp, and online platforms.
• Confirm bookings, manage waitlists, and handle reservation changes.
• Respond to guest inquiries about menu, hours, location, and offers.

Floor Coordination

• Communicate seating updates and VIP arrivals to the service team.
• Manage walk-in flow and waiting list during busy services.
• Keep the host station organized and guest-ready at all times.

Guest Experience

• Anticipate guest needs from the moment they walk in.
• Handle complaints or special requests with grace and escalate when needed.
• Farewell guests warmly and invite them to return.

Requirements

• **Gender:** Female candidate.
• **Experience:** **Previous experience working in a restaurant is required** — as Hostess, Receptionist, Waitress, or any front-of-house role.
• **Pressure Management:** **Must be able to work calmly and efficiently under high-pressure service hours.** Busy lunch and dinner shifts are part of the daily routine.
• **Phone Skills:** Confident in **both receiving and making calls**. Clear, professional, friendly phone voice and tone.
• **Communication:** Excellent interpersonal skills with guests and team.
• **Languages:** **Fluent English required. Arabic strongly preferred.**
• **Profile:** Warm personality, well-groomed, professional presentation, naturally hospitable.
• **Tech Skills:** Comfortable with reservation systems and WhatsApp Business.
• **Availability:** Must be ready to **join immediately**.
• **Location:** **Must already be based in Dubai. UAE residency required.**

Schedule & Location

• **Work Hours:** 9 hours shift + 1 hour break.
• **Work Days:** 6 days per week.
• **Location:** DIFC, Dubai.

Job Type: Full-time