Hostess

Role overview

Guest service and restaurant coordination

• Greet guests, escort them to tables, and arrange seating according to preferences and availability.
• Manage reservations, telephone inquiries, confirmations, cancellations, and special requests.
• Maintain an organized reservation system and coordinate table allocation and guest flow with restaurant staff.
• Share accurate information about menus, promotions, operating hours, and hotel facilities.
• Recognize VIPs, repeat guests, and special occasions and provide personalized service.
• Respond promptly and professionally to guest inquiries and concerns, escalating when needed.
• Keep the entrance, hostess station, menus, and reception area clean, organized, and presentable.
• Communicate guest preferences and arrangements to the Food & Beverage team; assist with group bookings, events, and promotions.

Qualifications and experience

• Previous experience as a Hostess or in Guest Relations is required.
• Hotel or upscale restaurant experience is preferred; luxury hospitality experience is an advantage.
• Excellent verbal communication and interpersonal skills are required.
• Good command of written and spoken English is required; additional languages are an advantage.
• Strong organization and the ability to manage multiple tasks in a fast-paced environment are required.
• Reservation-system and basic computer-application knowledge is preferred.
• Professional appearance, positive attitude, and a guest-oriented approach are expected.
• Must be able to work flexible shifts, including weekends and public holidays.

Key competencies

• Customer service, communication, teamwork, and cooperation.
• Attention to detail, organization, and time management.
• Problem-solving, adaptability, professionalism, and cultural awareness.
• Ability to work effectively under pressure.

General responsibilities

• Deliver guest service consistent with Tivoli Hotels & Resorts expectations and support Food & Beverage service and guest-satisfaction objectives.
• Maintain confidentiality and comply with hotel policies, procedures, grooming standards, and safety requirements.
• Participate in departmental meetings, training, and development activities; perform other duties assigned by management.

About Tivoli