Hostess

Hotel and department

• Role is based at Souq Waqif Boutique Hotel By Tivoli in the Food & Beverage department.
• Reports to the F&B Supervisor.

About Tivoli

Job summary

Duties and responsibilities

• Greet guests, escort them to tables, and arrange seating based on preferences and availability.
• Handle reservation inquiries, confirmations, cancellations, and special requests; maintain an accurate reservation system and efficient table allocation.
• Coordinate guest flow and seating with the Restaurant Supervisor and service team.
• Provide information on menus, promotions, hours, and hotel facilities; recognize VIPs, repeat guests, and special occasions.
• Respond professionally to guest inquiries and concerns, escalating matters to management when necessary.
• Keep the entrance, hostess station, menus, and reception area clean and presentable.
• Share reservation details and guest preferences with Food & Beverage colleagues; assist with group bookings, events, and promotions.
• Maintain professional grooming and conduct; follow hotel policies, procedures, and health and safety regulations.
• Maintain confidentiality, participate in meetings and training, and support departmental service and guest satisfaction objectives.

Qualifications and experience

• Previous Hostess or Guest Relations experience, preferably in a hotel or upscale restaurant; luxury hospitality experience is an advantage.
• Excellent verbal communication and interpersonal skills; good written and spoken English. Additional languages are an advantage.
• Strong organization and ability to manage multiple tasks in a fast-paced environment.
• Reservation-system and basic computer application knowledge is preferred.
• Professional appearance, positive attitude, and guest-oriented approach.
• Ability to work flexible shifts, including weekends and public holidays.

Key competencies