HOSTESS
Role Overview
Hostess role as the first point of contact for guests.
Works shifts and supports a positive dining experience from arrival through departure.
Key Skills for This Role
Full Job Posting
Role overview
Hostess role as the first point of contact for guests.
Works shifts and supports a positive dining experience from arrival through departure.
Guest relations and seating
- Welcome guests warmly and professionally; help ensure they feel comfortable and attended to.
- Provide accurate wait times, escort guests to dining or bar areas, and provide menus.
- Manage and confirm reservations using the restaurant system; maintain the waitlist and coordinate table rotation.
- Communicate special requests, large parties, and VIP arrivals to the serving team.
Service support
- Answer phone inquiries about menus, reservations, and special events.
- Coordinate with service staff for timely service and support colleagues during peak hours.
- Keep the hostess stand and entrance clean and organized.
Lounge duties where applicable
- Welcome lounge guests and ensure they are comfortably seated.
- Coordinate guest requests and preferences with bar and lounge staff.
- Monitor guest satisfaction during the visit.
Qualifications
- Previous Hostess or customer service experience; hospitality experience is preferred.
- Excellent communication and interpersonal skills, professional grooming, and presentation.
- Strong organization and multitasking; able to work in a fast-paced environment with a positive attitude.
- Fluent English is required; additional languages are a plus.
- Availability to work shifts.
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