Hostess
Role Overview
Manage guest arrivals and departures promptly and graciously in line with restaurant service standards.
Key Skills for This Role
Full Job Posting
Role purpose
Manage guest arrivals and departures promptly and graciously in line with restaurant service standards.
Guest service
- Welcome and seat guests, present menus, and introduce guests to their servers.
- Estimate wait times and coordinate with team members using pagers.
- Explain menu items, restaurant facilities, services, discounts, and promotions.
- Respond to guest questions and complaints professionally and promptly.
- Maintain guest preferences and special-occasion information to personalize service.
Reservations and coordination
- Keep reservation-system table counts and table availability up to date.
- Monitor reservations, table allocations, waiting lists, discounts, and upcoming bookings.
- Communicate floor needs and guest requests to supervisors and the restaurant manager.
- Record guest details and requests accurately when handling phone calls.
Candidate requirements
- At least 2 years of experience in the same role in hospitality or food and beverage.
- Strong communication and organizational skills.
- Flexibility and ability to work under high-volume pressure.
- Ability to anticipate guest needs and deliver customer satisfaction.
- Pleasant and professional personality.
Pay
- AED 5,500–6,000 per month.
Work location
- Work is in person.
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