Hospitality Operations Manager

About This Role

Aruba Summer Club Resorts

Step into a leadership role where hospitality meets experience-driven service. At Aruba Summer Club Resorts, you will oversee daily resort operations, elevate guest satisfaction, and ensure smooth coordination across all departments. This is an exciting opportunity for a hospitality professional who enjoys leading teams, improving service quality, and working in a dynamic resort environment.

We are looking for a hands-on and service-driven Hospitality Operations Manager who can ensure operational excellence while delivering unforgettable guest experiences.

Salary & Benefits

• Competitive monthly salary: QAR 10,000 – 16,000 (based on experience)
• Service charge or performance bonuses (where applicable)
• Accommodation or housing allowance
• Transportation allowance
• Duty meals during shifts
• Health insurance
• Paid annual leave and public holidays
• Career growth within the hospitality group

Work Schedule

• Full-time position
• 8–10 hours per day
• 5–6 days per week
• Rotational shifts, including weekends and holidays

Key Responsibilities

• Oversee daily resort and hospitality operations to ensure smooth service delivery
• Manage front office, housekeeping, food & beverage, and guest services coordination
• Ensure high levels of guest satisfaction and handle escalated guest concerns
• Monitor operational performance, occupancy, and service quality standards
• Develop and implement operational procedures and service improvements
• Lead, train, and supervise department managers and staff
• Control operational costs while maintaining service excellence
• Ensure compliance with health, safety, and hospitality regulations
• Coordinate with sales and marketing teams to support occupancy and revenue goals
• Prepare operational reports and performance updates for senior management

Skills for This Role

• Strong hospitality operations and hotel management experience
• Leadership and team management skills
• Guest service excellence and customer experience management
• Problem-solving and conflict resolution abilities
• Financial awareness (budgeting, cost control, revenue support)
• Communication and interpersonal skills
• Knowledge of hotel management systems (PMS)
• Organizational and multitasking abilities
• Ability to manage high-pressure, fast-paced environments
• Understanding of hospitality standards and service quality metrics

Requirements

• Bachelor’s degree in Hospitality Management, Business Administration, or related field preferred
• Proven experience in hotel or resort operations management
• Experience supervising multiple departments in hospitality settings
• Strong leadership and decision-making skills
• Ability to work flexible hours, including weekends and holidays
• Strong focus on guest satisfaction and service excellence

About the Company

Aruba Summer Club Resorts is a hospitality-focused resort brand in Qatar offering high-quality accommodation, dining, and leisure experiences. We are dedicated to delivering exceptional guest service and creating memorable stays through professional and attentive hospitality operations.

Why Work With Us

• Leadership role in a dynamic resort environment
• Opportunity to shape guest experience standards
• Supportive and collaborative hospitality team culture
• Career growth within a growing resort group
• Competitive compensation and attractive benefits

Ready to Apply?

If you are passionate about hospitality leadership and ready to elevate guest experiences, apply today.

نوع الوظيفة: دوام كامل, دائم

الراتب المدفوع: QAR١٠٬٠٠٠٫٠٠ لكل شهر

موقع العمل: بشكل شخصي