Residence & Hospitality Operations Manager (Africa - Ghana)
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Key skills for this role
About the Role
Location: Accra, Ghana Type: Full Time, on site Responsible for end-to-end operations of a luxury residence, ensuring hotel-level service standards, operational control, and full accountability for the building.
Key Skills for This Role
Full Job Posting
Location : Accra, Ghana
Type : Full Time, on site
Responsible for end-to-end operations of a luxury residence, ensuring hotel-level service standards, operational control, and full accountability for the building.
Key Responsibilities
-Execute and control daily operations across all departments
-Manage apartment lifecycle: handovers, takeovers, inspections
-Handle resident relations: complaints, requests, escalations
-Lead and control front desk, housekeeping, security, and technical teams
-Enforce SOPs, service standards, and discipline
-Coordinate and control vendors and service providers
-Plan and follow up on maintenance and technical operations
-Handle dealings with authorities and official institutions
-Ensure collection of rent, service charges, and related payments
-Monitor service quality and implement improvements
-Report directly to management on operations and performance
Candidate Profile
- Execution-focused, hands-on
- High ownership mindset
- Strong team control (not just coordination)
- Service-oriented but firm
- Problem solver under pressure
- Detail-oriented
- Commercially aware (collections, costs)
- Resilient in challenging environments
- Direct, clear communicator
- Culturally adaptable
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