Residence & Hospitality Operations Manager (Africa - Ghana)

About This Role

Job description

Location : Accra, Ghana

Type : Full Time, on site

Responsible for end-to-end operations of a luxury residence, ensuring hotel-level service standards, operational control, and full accountability for the building.

Key Responsibilities

-Execute and control daily operations across all departments

-Manage apartment lifecycle: handovers, takeovers, inspections

-Handle resident relations: complaints, requests, escalations

-Lead and control front desk, housekeeping, security, and technical teams

-Enforce SOPs, service standards, and discipline

-Coordinate and control vendors and service providers

-Plan and follow up on maintenance and technical operations

-Handle dealings with authorities and official institutions

-Ensure collection of rent, service charges, and related payments

-Monitor service quality and implement improvements

-Report directly to management on operations and performance

Candidate Profile

 • Execution-focused, hands-on

 • High ownership mindset

 • Strong team control (not just coordination)

 • Service-oriented but firm

 • Problem solver under pressure

 • Detail-oriented

 • Commercially aware (collections, costs)

 • Resilient in challenging environments

 • Direct, clear communicator

• • Culturally adaptable