Hospitality Manager

Job Summary

Key Responsibilities

• Oversee the daily hospitality operations across the company’s projects.
• Ensure a premium and distinguished experience for tenants, clients, and visitors.
• Manage reception teams, the Customer Service and VIP Relations Department, hospitality services, and housekeeping operations.
• Develop and implement hospitality standards, procedures, and customer service policies.
• Professionally handle client and tenant inquiries, complaints, and requests.
• Coordinate and organize events, meetings, VIP visits, and project opening ceremonies.
• Monitor cleanliness standards, overall appearance, and the quality of facilities and common areas.
• Collaborate with maintenance, security, leasing, and property management departments to ensure service excellence.
• Supervise hospitality vendors and service providers to ensure high-quality performance.
• Prepare operational reports, analyze customer feedback, and develop service improvement plans.
• Manage hospitality budgets, purchasing activities, and inventory control.
• Train and motivate employees to maintain the highest levels of service quality.
• Ensure compliance with health and safety procedures and company policies.

Qualifications & Requirements

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
• 7–10 years of experience in hospitality, serviced residential operations, or the hotel industry.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Professional appearance with a strong customer-service mindset.
• Ability to handle VIP clients and resolve issues efficiently.
• Strong organizational skills with the ability to manage multiple tasks simultaneously.
• Work Location Riyadh ,