HIS Implementation & Support Officer

Job Summary

Key Responsibilities

• Support HIS/EMR implementation and deployment.
• Assist with system configuration, workflow setup, user access, and application activities.
• Gather and document requirements from hospital users and stakeholders.
• Support SIT, UAT, testing, data validation, and go-live activities.
• Provide first-level functional support and resolve application issues.
• Escalate technical or complex issues to senior team members or vendors.
• Assist with post-go-live support, stabilization, upgrades, enhancements, and new modules.
• Support end-user training and maintain guides, SOPs, test cases, and implementation documentation.
• Coordinate with hospital departments, IT, vendors, and integration teams.
• Maintain records of incidents, service requests, testing activities, and system changes.
• Follow IT, information security, data privacy, and healthcare compliance requirements.

Requirements

• Bachelor's degree in Health Informatics, Information Technology, Computer Science, or a related field.
• Minimum 1 year of experience in HIS/EMR, healthcare IT, application support, implementation, or a related field.
• Basic understanding of hospital clinical and administrative workflows.
• Good troubleshooting, problem-solving, communication, and interpersonal skills.
• Ability to work with clinical, administrative, IT, and vendor teams.
• Ability to work on-site at healthcare facilities when required.
• English communication skills are required.
• Arabic is an advantage.

Preferred Skills

• Experience in HIS implementation and application support is preferred.
• Knowledge of HL7, FHIR, APIs, or healthcare system integration is advantageous.
• Familiarity with NPHIES is advantageous.
• Previous Saudi Arabia or GCC healthcare IT experience is advantageous.

Work Location

• Work is performed in person and may require on-site attendance at healthcare facilities.