HIS/EMR Implementation & Support Officer - Jeddah

Role overview

Responsibilities

• Support HIS/EMR implementation and deployment; assist with configuration, workflow setup, user access, and application activities.
• Gather and document requirements; support SIT, UAT, testing, data validation, and go-live activities.
• Provide first-level functional support, resolve application issues, and escalate complex issues to senior team members or vendors.
• Assist with post-go-live support, system stabilization, training for end users, and preparation of user guides, SOPs, test cases, and implementation documentation.
• Work with hospital departments to understand clinical and administrative workflows; coordinate with IT, vendors, and integration teams.
• Assist with upgrades, enhancements, and new module implementations; maintain records of incidents, requests, tests, and system changes.
• Follow organizational IT, information security, data privacy, and healthcare compliance requirements.

Requirements

• Bachelor's degree in Health Informatics, Information Technology, Computer Science, or a related field.
• At least 1 year of experience in HIS/EMR, healthcare IT, application support, implementation, or a related field.
• Basic understanding of hospital clinical and administrative workflows; good troubleshooting, problem-solving, communication, and interpersonal skills.
• Ability to work with clinical, administrative, IT, and vendor teams and on-site at healthcare facilities when required.
• English communication skills are required; Arabic is an advantage.

Preferred skills and experience

• Experience with HIS/EMR applications and HIS implementation or application support is preferred.
• Knowledge of HL7, FHIR, APIs, or healthcare system integration is an advantage.
• Familiarity with NPHIES and previous Saudi Arabia or GCC healthcare IT experience are advantages.

Workplace

• Work location is in person; on-site work at healthcare facilities may be required.