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Help Desk Technician

George J. Igel & Co., Inc.
Columbus, USA
Senior · 18+ years experience
Onsite
Discovered 1 weeks ago

Full Job Posting

Responsibilities

  • Order, receive, label, track, issue, and recover Company assets and related accessories
  • Maintain accurate phone inventory, assignments, service records, and available stock
  • Set up, configure, activate, and provision mobile devices for new and existing employees in accordance with Company standards
  • Troubleshoot mobile devices, cellular service, application, and connectivity problems; coordinate repairs, warranty claims, replacements, and carrier support
  • Create and update employee user accounts, passwords, and access permissions using established approval and security procedures
  • Assist with onboarding, offboarding, and routine employee technology requests
  • Provide friendly, timely help desk support for basic hardware, software, account, and mobile-device issues; document requests and resolutions
  • Travel to Company job sites and other locations to set up devices, resolve issues, and support field employees in person
  • Escalate complex problems to other IT staff or vendors and follow through until resolved
  • Learn and adhere to all Company policies and procedures; perform other duties as assigned
  • Other duties as assigned
  • This list is non-exhaustive. Job responsibilities may vary based on operational needs and the instructions of the employee’s supervisor.

Qualifications

  • High school diploma or equivalent required; technical coursework, certifications, or related experience preferred
  • Entry-level candidates are welcome; prior help desk, mobile device, or customer service experience is a plus
  • Must be at least 18 years old
  • Must be willing and able to work in person and travel regularly to Company job sites
  • Must successfully pass a pre-employment drug screening. (George J. Igel & Co., Inc. is a SUPR Drug-Free Workplace and tests for marijuana)
  • Must be willing to sign a confidentiality agreement upon hire
  • Must maintain an MVR (Motor Vehicle Record) that meets the Company’s eligibility requirements
  • Knowledge, Skills, and Abilities:
  • Basic familiarity with mobile devices, iOS, common mobile applications, and general computer troubleshooting
  • Ability to learn account administration, mobile device management, and Company IT processes
  • Strong organization and attention to detail when tracking devices, inventory, and employee access
  • Clear communication, patience, and a customer-service mindset when supporting office and field employees
  • Ability to follow written procedures, protect confidential information, and recognize when an issue should be escalated
  • Ability to work independently, manage multiple requests, and adapt to changing jobsite needs
  • Igel Difference – Our Benefits Package
  • Comprehensive Health Insurance
  • Employees pay a low portion of their insurance premium
  • Dental, Vision, Short Term Disability, Long Term Disability, and Life insurance are offered at no cost to the employee
  • Incentive Compensation
  • 401K Match
  • 401K Profit Sharing
  • Professional Development
  • Student Loan Repayment Program
  • Tuition Assistance
  • Paid Vacation, Sick Time and Holidays
  • Paid Parental Leave
  • This list of benefits is intended to serve only as a representation of current benefit offerings. The Company reserves the right to modify benefit offerings at any time.
  • Equal Opportunity Employer

Preferred Qualifications

  • High school diploma or equivalent required; technical coursework, certifications, or related experience preferred
  • Entry-level candidates are welcome; prior help desk, mobile device, or customer service experience is a plus

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