Healthcare Digital Field Service Engineer
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Key skills for this role
About the Role
Fircroft seeks a Healthcare Digital Field Service Engineer in Riyadh to support Enterprise Imaging Solutions (RIS, PACS, VNA) in hospitals. Responsibilities include installation, configuration, support, and optimization of healthcare IT systems.
Key Skills for This Role
Responsibilities
- Lead installation, configuration, and commissioning of healthcare IT solutions including RIS, PACS, VNA, and Cardiology Imaging Systems
- Conduct site surveys and support system deployments, upgrades, migrations, and go live activities
- Provide onsite and remote technical support to customers, ensuring high system availability
- Act as primary technical point of contact for customer incidents, service requests, and escalations
- Troubleshoot complex technical issues and perform root cause analysis
- Coordinate with regional and global support teams to resolve critical incidents
- Serve as Resident Engineer at customer sites when required
- Conduct regular system health checks and proactive maintenance activities
- Monitor system performance and identify potential risks
- Maintain accurate technical documentation, reports, and service records
Requirements
- Bachelor's Degree in Information Technology, Computer Engineering, Biomedical Engineering, Electronics Engineering, Computer Science, or related field
- 3 5 years of experience in Healthcare IT, Medical Imaging, or Healthcare Technology environments
- Hands on experience with RIS, PACS, VNA, Cardiology systems, and healthcare integrations
Full Job Posting
Job Summary
- Seeking a talented and customer focused Healthcare Digital Field Service Engineer to support advanced Enterprise Imaging Solutions across Radiology and Cardiology domains.
- Serve as a Resident Engineer at designated customer sites as required by contractual agreements.
Key Responsibilities
- Lead installation, configuration, and commissioning of healthcare IT solutions including RIS, PACS, VNA, Cardiology Imaging Systems, and third party applications.
- Conduct site surveys and support system deployments, upgrades, migrations, and go live activities.
- Ensure successful integration between healthcare applications and hospital systems.
- Provide onsite and remote technical support to customers, ensuring high system availability.
- Act as primary technical point of contact for customer incidents, service requests, and escalations.
- Troubleshoot complex technical issues and perform root cause analysis.
- Coordinate with regional and global support teams to resolve critical incidents.
- Support day to day operations and assist customers in effective use of healthcare IT applications.
- Serve as Resident Engineer at customer sites when required.
- Conduct regular system health checks and proactive maintenance activities.
- Monitor system performance and identify potential risks.
- Maintain accurate technical documentation, reports, and service records.
Qualifications
- Bachelor's Degree in Information Technology, Computer Engineering, Biomedical Engineering, Electronics Engineering, Computer Science, or related field.
- 3 5 years of experience in Healthcare IT, Medical Imaging, or Healthcare Technology environments.
- Hands on experience with RIS, PACS, VNA, Cardiology systems, and healthcare integrations.
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