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Healthcare Customer Service - Emirati

Confidential CompanyDubai, UAE1 months agoMid-Senior
Patient AdvocateProblem-SolvingBilling and ClaimsPatient Care CoordinatorConflict ResolutionMedical Office AssistantPatient Service RepresentativeMedical ReceptionistHealthcare Support SpecialistCustomer Care AssociatePatient Communication
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Via NaukriGulfΒ·

About This Role

  • Provide exceptional customer service to patients and their families, ensuring a positive and supportive experience throughout their healthcare journey.
  • Manage patient inquiries via phone, email, and in-person interactions, addressing concerns, and providing accurate information about services, appointments, and insurance coverage.
  • Schedule and coordinate patient appointments, ensuring efficient clinic flow and minimizing wait times while adhering to all relevant protocols.
  • Verify patient insurance eligibility and benefits, accurately processing claims and resolving billing inquiries in accordance with UAE healthcare regulations.
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