Healthcare - Billing Executive/Guest Service Executive

Overview

Position Summary

Key Responsibilitiesguest Service & Patient Relations

• Welcome patients and visitors in a professional and courteous manner.
• Manage patient registration and appointment scheduling processes.
• Provide information regarding clinic services, procedures, and insurance coverage.
• Address patient inquiries, concerns, and complaints promptly and professionally.
• Ensure a positive patient experience throughout the visit.
• Coordinate with clinical and administrative teams to facilitate seamless patient flow.

Billing & Revenue Cycle Management

• Generate accurate patient invoices and process billing transactions.
• Verify patient insurance eligibility and benefits prior to appointments.
• Obtain necessary approvals and authorizations from insurance providers.
• Collect co-payments, deductibles, and outstanding balances.
• Process cash, card, and online payments while maintaining financial accuracy.
• Ensure accurate coding and billing information is entered into the system.
• Reconcile daily collections and prepare end-of-day financial reports.
• Support insurance claim submission and follow-up activities when required.

Administrative Responsibilities

• Maintain accurate patient records and documentation.
• Ensure compliance with DHA regulations, insurance requirements, and organizational policies.
• Manage incoming calls, emails, and appointment requests.
• Maintain confidentiality of patient information at all times.
• Assist with operational and administrative tasks as assigned.

Quality & Compliance

• Adhere to healthcare regulations, billing guidelines, and patient privacy standards.
• Ensure compliance with organizational policies and service excellence standards.
• Participate in quality improvement initiatives aimed at enhancing patient satisfaction and operational efficiency.

Qualificationseducation

• Bachelor's Degree or Diploma in Healthcare Administration, Business Administration, Commerce, or a related field.

Experience

• Minimum 2–4 years of experience in healthcare billing, patient services, front office, or customer service within a healthcare facility.
• Experience working in hospitals, clinics, medical centers, or healthcare organizations in the UAE is preferred.
• Familiarity with insurance processes, pre-authorizations, and medical billing procedures.

Skills & Competencies

• Strong customer service and communication skills.
• Knowledge of healthcare billing and insurance processes.
• Proficiency in Hospital Information Systems (HIS), Electronic Medical Records (EMR), and Microsoft Office applications.
• Excellent attention to detail and accuracy.
• Ability to handle multiple tasks in a fast-paced environment.
• Strong interpersonal and problem-solving skills.
• Professional appearance and patient-focused attitude.

Preferred Requirements

• Experience with DHA-approved healthcare facilities.
• Knowledge of UAE insurance regulations and payer requirements.
• Multilingual candidates are preferred.