Clinic Supervisor

Position Summary

Key Responsibilities : Clinic Operations Management

• Oversee the daily operations of the clinic and ensure efficient workflow across all departments.
• Ensure smooth patient registration, appointment scheduling, billing, and customer service processes.
• Monitor clinic performance and implement strategies to improve operational efficiency.
• Ensure compliance with DHA regulations, healthcare policies, and quality standards.
• Maintain high standards of patient care, service excellence, and patient satisfaction.

Financial & P&L Management

• Manage and monitor clinic Profit & Loss (P&L) performance.
• Develop and implement strategies to increase revenue and improve profitability.
• Monitor budgets, operating expenses, and resource utilization.
• Analyze monthly financial reports, revenue trends, and key performance indicators (KPIs).
• Identify opportunities for cost optimization while maintaining service quality.
• Drive business growth initiatives and achieve financial targets.

Team Leadership & Staff Management

• Supervise administrative, reception, customer service, and support staff.
• Conduct staff scheduling, performance evaluations, and productivity monitoring.
• Ensure adequate staffing levels to meet operational requirements.
• Provide coaching, training, and performance improvement support to team members.
• Foster a positive and collaborative work environment.

Business Development & Growth

• Support marketing and patient acquisition initiatives.
• Develop strategies to increase patient volumes and service utilization.
• Monitor referral patterns and identify opportunities for service expansion.
• Collaborate with clinical teams to improve service delivery and patient retention.
• Support new service launches and operational expansion projects.

Quality & Compliance

• Ensure compliance with DHA, MOHAP, and healthcare regulatory requirements.
• Implement and monitor quality improvement initiatives.
• Ensure adherence to infection control, health and safety, and patient confidentiality standards.
• Participate in audits, inspections, and accreditation activities.

Reporting & Performance Management

• Prepare operational and financial performance reports for senior management.
• Monitor clinic KPIs, including:
• Revenue and profitability
• Patient volumes
• Appointment utilization
• Patient satisfaction scores
• Staff productivity
• Operational efficiency metrics
• Develop action plans to address performance gaps and improve outcomes.

Qualificationseducation

• Bachelor's Degree in Healthcare Management, Business Administration, Hospital Administration, or a related field.
• Master's Degree in Healthcare Management or Business Administration (MBA) is preferred.

Experience

• Minimum 5–8 years of experience in healthcare operations management.
• At least 3 years of experience in a supervisory or managerial role within a clinic, medical center, or hospital setting.
• Demonstrated experience in clinic operations, revenue management, and P&L accountability.
• Strong understanding of healthcare business operations and patient service management.

Licensing & Certifications

• DHA experience is highly preferred.
• Professional certifications in Healthcare Management or Operations are an advantage.

Skills & Competencies

• Strong operational and financial management skills.
• Proven experience managing clinic P&L and achieving revenue targets.
• Excellent leadership, team management, and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Excellent communication and stakeholder management skills.
• Proficiency in healthcare management systems and Microsoft Office applications.
• Ability to work in a fast-paced healthcare environment and drive continuous improvement.

Key Performance Indicators (Kpis)

• Revenue Growth

• Clinic Utilization Rates

• Staff Productivity
• Cost Management