Health & Well-Being Manager MEA

Role Purpose

Strategy & Proposition Development

• Define and continuously evolve the regional Health & Wellbeing strategy aligned to business priorities
• Translate global capabilities into a locally relevant, commercially viable MEA proposition
• Develop structured frameworks (e.g., wellbeing calendars, service models, playbooks) to standardise delivery
• Identify gaps in the current offering and lead development of new solutions

Product & Vendor Management

• Own the Health & Wellbeing product ecosystem (e.g. digital solutions, EAP, partners), including evaluation, selection, on-going performance management, and lifecycle management including embedding internally within the business
• Own RFP processes, vendor assessments, and commercial/operational evaluation
• Ensure all wellbeing solutions are scalable, operationally viable, and aligned to client needs
• Working with Marketing Dept to define and create impactful and health literate collaterals

Client & Commercial Enablement

• Act as subject matter expert for Health & Wellbeing across Sales and Client Management teams
• Support key client conversations, particularly for strategic or complex accounts
• Develop tools and materials to enable client-facing teams (e.g., playbooks, FAQs, training, proposals)
• Contribute to client retention, differentiation, and growth through a stronger wellbeing proposition

Program Design & Oversight

• Oversee design of client wellbeing approaches (e.g., annual plans, thematic campaigns, multi-channel strategies)
• Provide direction to delivery teams (Wellbeing Coordinators) to ensure consistent, high-quality execution
• Shift delivery away from reactive events towards structured, insight-led programmes

Data, Insights & Impact

• Define approach to measuring wellbeing engagement and utilization
• Analyse multiple data sources (e.g., client feedback, utilisation, claims insights) to inform recommendations
• Provide clear, practical insights to internal stakeholders and clients (without over-claiming outcomes)
• Use insights to continuously refine proposition and priorities

Governance & Process Improvement

• Establish clear governance for wellbeing services (roles, responsibilities, handoffs across teams)
• Identify and address operational gaps impacting delivery (e.g., onboarding, transmittals, comms)
• Ensure alignment between Commercial, Operations, and Product functions
• Drive consistency and clarity to enable and oversee operational delivery

Internal Stakeholder Leadership

• Work closely with Sales, Client Management, Operations, Marketing, and Finance
• Act as the central point for wellbeing strategy and decision-making
• Build alignment across functions while maintaining clear ownership boundaries

Internal Stakeholder Leadership

• Lead and develop the wellbeing team
• Set delivery standards and priorities
• Success in this role would be measured against
• Client adoption of wellbeing proposition
• Engagement/utilisation rates
• Contribution to retention / renewal conversations
• Sales enablement (e.g. usage in proposals)
• Delivery consistency across accounts

Capabilities & Experience

• Proven experience in health & wellbeing strategy, corporate wellbeing, or employee benefits
• Strong experience in programme design, not just delivery
• Experience working with clients or stakeholders in a commercial / B2B environment
• Ability to translate broad concepts into structured, practical framework
• Strong stakeholder management across multiple functions
• Experience working with vendors / external partners
• Clinical background (preferred)

Desirable

• Experience in international healthcare, insurance, or employee benefits
• Exposure to data-driven wellbeing or population health approaches
• Experience building or evolving propositions in a growing / ambiguous environment

About Cigna Healthcare