Health Informatics Solution Coordinator Lead

Operational Support:

Ensure programs meet and exceed expectations by overseeing program activities, timeliness, and internal quality control standards

Communicate efficiently and effectively to project team

Provide direction to internal team and/or project team, providing continual status reports and resolving issues in a timely manner

Utilize knowledge and expertise to research and resolve issues in a timely manner to the customer’s satisfaction

Documentation:

Create, update, and review documentation and provide input for clarification and detail, ensuring information is accurate, thorough, and follows established processes and compliance requirements (i.e. 508 compliance standards)

Provide final review of documents prior to Manager review and approval

Ensure documentation is distributed to team members, end users, and/or customers in a timely manner

Client Management:

Perform client needs analysis and assessment

Manage client expectations and relationships

Ensure programs and services meet and exceed client expectations by overseeing daily activities

Interact with customers and partners, including other contractors, to ensure successful completion of tasks

Coordinate with managers to ensure positive client relationships and that expectations align with contract specific requirements

Four-year degree in business, Information Systems, health care, and/or equivalent training and/or experience; 7-10 years’ experience in related field

Demonstrated experience in health informatics or portfolio oversight

2-3 years’ client/customer management experience managing and owning client expectations and relationships

3-5 years’ experience leading professional or support staff

Demonstrated experience with a health-related system and/or corporate systems

Advanced knowledge and experience working with Windows, all Microsoft Office products, and other PC-based software products

Intermediate knowledge and experience working with database applications, data trending/graphics and reporting tools.

Intermediate knowledge and experience with data collection techniques, basic data analysis and graphic representation of data

Active Enterprise User Administration (EUA) ID: As a CMS Contractor employee requiring routine access to a CMS federally controlled information system, this position requires establishing an Identity and Credentialing Tool (ICT) account and obtaining a EUA ID

If you do not currently hold an active EUA ID, you must complete the required training and obtain the EUA ID. Failure to obtain the EUA ID within this timeframe may result in the termination of employment

Positions working on specific contracts may require U.S. Citizenship

Experience working with CMS and/or other federal agencies preferred

Experience working on CMMI alternative payment models preferred

Experience with CMS systems such as 4i, ServiceNow, ISP systems, CMS Confluence systems