Training Manager

Develops, implements, and maintains the comprehensive training and workforce development strategy for assigned programs and contract

Partners with program leadership to establish annual and ongoing training priorities aligned with operational objectives, contract requirements, quality performance, and workforce needs

Designs and maintains structured curricula for new employee onboarding, role-specific orientation, annual education, regulatory and contractual training, continuing education, and professional development

Ensures training content accurately reflects current program policies, procedures, workflows, clinical standards, care management tools, contractual requirements, and applicable regulatory requirements

Develops standardized training materials, facilitator guides, job aids, reference tools, simulations, case studies, competency assessments, and other educational resources

Establishes and maintains a structured training calendar and ensures required education is completed within established timeframes

Develops processes for managing revisions to training materials whenever contractual requirements, policies, workflows, technology, or operational processes change

Partners with subject matter experts and functional leaders to ensure specialized content reflects current evidence, regulatory expectations, and operational practice

Leads the onboarding and orientation program for new employees and ensures employees demonstrate required competencies before independently performing assigned responsibilities

Delivers or coordinates education related to person-centered care planning, care management, transitions of care, member engagement, interdisciplinary coordination, behavioral health, social determinants of health, community resources, documentation, and program-specific requirements

Develops role-specific competency standards and validation processes for clinical and non-clinical staff

Establishes clear criteria for successful completion of orientation and readiness for independent practice

Identifies employees requiring additional education, coaching, or remediation and develops structured learning plans in partnership with appropriate supervisors and leaders

Provides ongoing education to reinforce existing competencies and introduce new requirements, processes, tools, and best practices

Supports train-the-trainer approaches and develops internal subject matter experts, preceptors, coaches, and other staff who assist with workforce education

Partners with Quality Improvement and other functional leaders to identify performance trends, audit findings, documentation gaps, member experience concerns, or other issues requiring educational intervention

Translates quality findings, corrective action plans, operational changes, and identified performance gaps into targeted education and competency development initiatives

Establishes metrics to evaluate training effectiveness

Participates in root cause analysis and corrective action initiatives when education, knowledge, competency, or workflow adherence contributes to performance deficiencies

Evaluates whether training interventions produce measurable improvements in employee performance and recommends modifications when expected outcomes are not achieved

Collaborates with Quality Improvement to ensure training and competency records support audit readiness and contractual compliance

Serves as a key workforce development and operational partner to program leadership

Participates in implementation planning for new workflows, policies, technology, contract requirements, and program initiatives to ensure workforce education occurs before operational rollout

Provides subject matter consultation and coaching to employees regarding care management processes, person-centered planning, documentation, member engagement, clinical coordination, and program requirements

Supports leaders in identifying individual and team development needs and recommending appropriate education, coaching, or competency interventions

Participates in reviews, audits, readiness assessments, workgroups, and other activities where training and workforce competency are evaluated

Telligen is one of the most respected population health management organizations in the country. We offer clinical, analytical, and technical expertise to support local, Tribal, and national partners, state and federal government programs, and employers and health plans.

Over our 50-year history, health care has evolved - and so have we. What hasn't changed is our deep commitment to those we serve. Our success is built on our ability to adapt, respond to client needs and deliver innovative, mission-driven solutions.

Our business is our people and we’re seeking talented individuals who share our passion and are ready to take ownership, make an impact and help shape the future of health.

We’re on a mission to transform lives and economies by improving health.

Ownership: As a 100% employee-owned company, our employee-owners drive our business and share in our success.

Community: We show up - for our clients, our communities and each other. Being a responsible corporate partner is part of who we are.

Ingenuity: We value bold ideas and calculated risks. Innovation thrives when we challenge the status quo and listen to diverse perspectives.

Integrity: We foster a respectful, inclusive, and collaborative environment built on trust and excellence.

Follow us on Twitter, Facebook, and LinkedIn to learn more about our mission-driven culture and stay up to speed.

While we use artificial intelligence tools to enhance our initial screening process, all applications are thoroughly reviewed by our human recruitment team to ensure a fair and comprehensive evaluation of each candidate.

Telligen and our affiliates are Equal Opportunity Employers and E-Verify Participants.

Telligen will not provide sponsorship for this position. If you will require sponsorship for work authorization now or in the future, we cannot consider your application at this time. We will not accept 3rd party solicitations from outside staffing firms.

Telligen is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, protected veteran status, disability or any other protected class.

Telligen is committed to ensuring that our employment process is open to all individuals, and provides reasonable accommodations to individuals who need assistance during any part of the employment process due to a disability, medical condition, or physical or mental impairment. Reasonable accommodations are considered on a case-by-base basis.

If you need assistance to navigate Telligen’s careers website or to apply for a position, please send an email to [email protected]